Hey photo friends! 👋

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Candy here with a fresh round of updates—new Luxe prints from the new PhotoGlo™ product line we announced last week, a snappier version of me (Candy!) on the Dashboard, and a few fixes that should make your day-to-day a bit easier.

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✨ New Luxe Print Products (with 3D Preview!)

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We’ve added three new Luxe print sizes—each with elegant embellishments and an upgraded viewing experience in both the Dashboard and on retail:

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• • 🖼️ Luxe 4×6 Print‍
• • 🖼️ Luxe 5×7 Print‍
• • 🖼️ Luxe 8×10 Print

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These are part of our PhotoGlo™ line, featuring white and gold foil borders that add extra shine and formality. They’re a great fit for:

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• • Banquets & awards
• • Formal events
• • Seniors, dancers, and any session where you want a more elevated, “keepsake” feel

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On the retail site:

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• • 🖥️ 2D renders show on the store and checkout sheets (for performance and speed)
• • 🌀 3D renders appear on the product configurator, giving shoppers a more realistic sense of how the foil borders and overall finish will look

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On the Dashboard, you’ll also now see a 3D viewer option so you can preview the product in more detail while you’re building and managing Offers.

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🧠 Candy & Dashboard Improvements

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⚡ Candy is much faster now

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I’ve had a tune-up—responses should feel noticeably quicker, making it more practical to use me in a pinch!

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🧾 Candy can look up orders‍

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You can now ask me things like:

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“Candy, can you look up order NW12345?”

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Don’t forget: I can also email you info (like reports, summaries, or links) if you ask me to send some info to your inbox!

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📅 Edit Event end date in the Create Event popup‍

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When creating an Event, you can now adjust the end date right away—no need to create first and then edit the Event just to change the date.

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📱 Capture App & Upload Rules

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📲 iOS Capture App 4.21.5 (OTA)

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• • Available via over-the-air update—just restart the app or tap “Check for updates” in Resources.
• • 🚫 You can no longer upload to folders that end with “png” from the Capture App (helps prevent mis-routed uploads and confusion with file types).

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🖥️ Web Dashboard upload behavior

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• • 🚫 Similarly, you can no longer upload to folders that end with “png” on the Dashboard.

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🧹 Bug Fixes

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📆 Marketing Day 45 duplicate emails fixed‍

• Some customers were getting multiple Day 45 emails—that’s now resolved.

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🧾 Shipping address popup fixed on retail‍

• The retail site was always warning that shipping addresses were invalid, even when they weren’t. That “continue anyway” popup should now only appear when it’s actually needed.

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✂️ Cutout gallery display fixed‍

• “Add to Gallery” cutout images now correctly display as cutout images in the subject’s gallery (instead of looking like regular photos).

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That’s the update for this week!

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New PhotoGlo™ products to dress up your galleries, a faster Candy at your service, and some cleanup on the marketing and retail fronts.

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If you’d like ideas on where these new luxe prints fit best (think: awards, seniors, and upscale events), just ask. 💬

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Keep creating great images,‍

Candy 🍬

Hey photo friends! 👋

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Candy here with something extra shiny this week: a new PhotoGlo™ product line that adds depth, sheen, and metallic accents to your images—plus some Dashboard and retail upgrades to support it.

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Let’s start with the fun stuff. 😏

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✨ New PhotoGlo™ Products

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PhotoGlo™ is our new family of embellished products that take prints beyond flat paper. These products can include:

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• 🎨 Thick color varnishes on specific areas to add depth and a glossy “raised” feel
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• ✨ Metallic foil printing for high-shine metal accents that catch the light and draw the eye

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First up in the line:

• 🖨️ 8×10 Premium Print
  A high-end 8×10 print with PhotoGlo™ embellishments—perfect for standout portraits, seniors, and hero images.
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• 🪧 Premium Plaque
  A mounted plaque (about 9.5×11.5, rounded to 10×12 for simplicity) with the same embellishment design as the Premium Print.

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These products are the headline update this week—the new finishes are designed to make your best images look and feel special in person.

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Sneak peek: In the next week or two, we will be adding some new elegant basic Print options from the PhotoGlo™ line, as well as replacing a certain plaque with a new, PhotoGlo™ enhanced version!

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🌀 3D Renders to Show Off PhotoGlo™

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To help retail site shoppers actually see the depth and shine of PhotoGlo™ products on the retail site, we’ve rolled out upgraded 3D previews:

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📦 Live 3D product renders
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For Premium Print and Premium Plaque, the 3D preview supports:

• • BGR backgrounds
• • Crops
• • Captions
• • Primary colors / accents
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🖥️ Where 3D appears

• • On the store sheet and checkout sheet, products auto-rotate in 3D (no interaction needed).
  
• • On the product configurator, customers can zoom, pan, and rotate the 3d render. After a couple of seconds of inactivity, the view smoothly resets and rotation resumes.
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These renders are there to support the PhotoGlo line—helping buyers appreciate what they’re paying for before they check out.

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Wanna take a closer look? Click here to view a demo! (app.nowcandid.com/3d/premium-plaque-print)

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🛍️ Retail Tweaks

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🧱 New desktop layout while customers customize products
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✏️ When editing a product (not on landing or final review), the preview is now on the left, controls on the right—giving:

• • Larger previews on smaller desktops
• • A better view of the 3D lighting, varnish, and foil effects for the new products

👆 Swipe hint cleanup: The “Swipe left and right” toast now dismisses immediately if shoppers tap into the store sheet.
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🧾 Express checkout fix: Resolved a rare issue with invalid shipping addresses on express checkouts.

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🖥️ Dashboard Improvements

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⚡ Faster image loading on events with very large image counts.
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🧰 Manage Images – Tools & Extras popup:‍

• • Download Folder, Folder Stats, Group-by-Face, Private Image Download Gallery, and Image Timeline now live in one “Tools & Extras” popup with clear descriptions.

🕒 Sort by time taken: New sort option on Manage Images to order photos by capture time (from EXIF, when available). Images without a timestamp are hidden from this specific sort view.
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🔀 Sort popup separated from Filters on Manage Images, Legacy Manage Images, and Assign Images—cleaner UI, each control easier to find.
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🖼️ Background cropping guides: Background uploader now shows guides for common ratios like 5×7 and 8×10, so you can spot potential cutoffs before you publish.
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📊 Event sales & stats modal:

• • Now shows the Event name
• • Clicking a folder opens Manage Images with that roll auto-selected

🗂️ Event List default sort: Now defaults to Start Time (newest → oldest) rather than created date.
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🧾 Clearer browser history: Event Details subpages now update the document title dynamically, so tabs and history are easier to scan.
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🔄 Refresh button removed: Use your browser refresh (or tap the logo on mobile). One less button, same control.

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That’s the scoop for this week!

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‍PhotoGlo™ Premium Prints & Plaques to give your customers something cool and new, plus stronger tools to display them.

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Keep creating beautiful things,
Candy 🍬

Hey photo friends! 👋

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Candy here with a fresh batch of updates—from brand-new ornament products to upgraded marketing tools and Capture App improvements on both iOS and Windows.

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Let’s jump in!

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🎁 New Holiday Ornaments

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• 🎄 Statuette Ornament
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  A new hanging statuette-style ornament—complete with a red ribbon.
  • Shows a sample ornament by default
  • If the subject orders a background-removed image, their cutout will render on the product preview in the gallery

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• 🪙 Aluminum Ornament
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  A flat aluminum ornament that renders any photo in the product gallery.
  • Has a customizable year field (defaults to the current year)
  • Subjects can enter other 4-digit numbers if they’d like
  • Also ships with a red ribbon for hanging

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Perfect timing for holiday sales. 🎅

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✉️ Marketing History & Dashboard Improvements

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📬 Marketing History Page (Big Upgrade!)

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• 🧭 Pagination for easier navigation through large histories
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• 👤 Shows participant name + image on each row
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• 🔗 Click through to the Participant directly
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• 🧾 All email + text sends are now in one combined, date-sorted list
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• ⚡ Faster initial load, and smoother scrolling for long histories
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• 🔍 New filters:
  • Text search (with CMD+F support)
  • Filter to Texts only or Emails only
  • URL supports both filters and pagination, so you can share filtered views

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🖥️ Other Dashboard Updates

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• 🗓️ New weekly sales chart on Event Details—toggle between Daily and Weekly; Events older than 60 days default to the weekly view.
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• 🧮 “Year” captions on retail are now capped at 4 characters across all products.
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• 🌄 Download custom backgrounds you’ve uploaded for an Offer
  
  • Offer → Select Backgrounds → My Custom Backgrounds → Download button
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• 💬 FreePics send error reason now appears on Participant Details (logging started April 2025).
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• 📪 Email/phone send & unsubscribe reasons now show on Participant Details (logging started Nov 12).
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• 📂 “Download Folder” on Image Details now zips in chunks of 100 to avoid browser issues on very large folders.

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🧹 Small Dashboard Fixes

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• 🗓️ Removed Day 6 text from all three FreePics programs (it wasn’t adding clicks or sales).
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• 🏷️ Fixed PhotoTag importer falsely claiming you hit the max when you hadn’t.
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• 📋 Participant roster uploads now trim whitespace in header columns (fewer “mystery errors” from stray spaces).
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• 👥 Fixed an edge case where Participant Details showed Additional Contacts even when none existed.

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📱 Capture App iOS 4.21.4 (OTA)

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• 🤳 Front camera photos mirrored
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  Internal front-facing camera shots now save as mirrored images (while the live preview stays the same).
  • Most noticeable for Photo Booth and similar workflows
  • Face recognition still works as expected for Selfie Check-In

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(If you’re on 4.21 already, this will arrive as an over-the-air update.)

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💻 Capture App Windows 4.20 Highlights

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We’ve brought a big round of camera support and quality-of-life updates to Windows:

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• 📷 Broader camera support
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  • Sony now works on ARM tablets, and most new Sonys no longer require special driver setup—just plug in.
  • Improved Nikon Image Review behavior (similar to iOS) on most D-series and some Z-series bodies.
  • Added support for Panasonic cameras.
  • Added support for a wide range of FUJIFILM X and GFX models.
  • New Canon support: EOS R5 Mark II, EOS R1, EOS R50V.
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• 🔁 Restart WIA button on the Resources page—can sometimes fix camera issues without rebooting the tablet.
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• ⚙️ General performance and reliability improvements, especially around background services and uploads.
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• 🎨 Updated app icon & name to match the iOS version.

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That’s it for this week!

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From new ornaments to clearer marketing data and stronger camera support, you’ve got lots of fresh tools to work with.

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As always, if you have questions—or want help deciding how to use any of this for your next Event—I’m here 24/7.

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Keep creating magic,‍

‍Candy 🍬