Frequently Asked Questions

NowCandid is an innovative event photography platform that combines cutting-edge technology with user-friendly interfaces to revolutionize the way you handle event photography. We offer multiple workflows to cater to a range of event types and settings, enabling you to capture and share memories in a streamlined, efficient manner.

The only required piece of equipment to use NowCandid is your camera! Workflows like the Selfie Check-In Workflow or the FaceMatch Import Workflow don't require any additional equipment. If you want to use our other workflows, you'll want an LTE iOS or Windows Tablet, though technically any Windows device can be used with the NowCandid Microsoft Store application. Virtually any Canon or Nikon will connect and work with the NowCandid app, as well as a few new Sony models. For the LTE iOS or Windows Tablet, we recommend a Microsoft Surface Go 2 (or newer) with LTE to upload images as they are taken and collect data. For iOS, we recommend a 10th Gen 10.9-inch iPad with LTE and 256GB of storage. Click here for a complete Gear List.

When using the QuicPics Program, the photographer is paid a fee from the organization upfront to text digital images to guests on the fly. There is a $0.31 upload fee for each image you take an upload, regardless of how many subjects are in the photo receiving the image.

When using any of our other Programs or Workflows, there are no other fees or subscriptions. Really!

Customers can view their images through a personalized Image Gallery, which is automatically generated and sent to them. Here's how it works: Once the photos are taken and uploaded to NowCandid's platform, our system automatically matches the photos with the contact information or face reference depending on the workflow used. Then, an email and text message (based on the contact info provided) is sent to the customer with a link to their Personal Image Gallery. This happens within minutes of the photos being uploaded! In the gallery, they can view all the photos they are in, purchase photo products, purchase digitals downloads, and more!

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Getting started with NowCandid is a simple and swift process! Here are the steps you can follow:

1. Set up an account: The first step is to create your account on our website. This process is straightforward and won't take much of your time.
2. Connect with our team: Once you've set up an account, you'll be introduced to your dedicated customer service representative. They'll guide you through our platform, answer any questions you might have, and provide tailored advice to make sure you're ready to make the most of NowCandid.
3. Prepare your equipment: Ensure you have the necessary equipment based on the workflow you choose. We offer a comprehensive guide on what you'll need, from cameras to tablets, and we're always here to help with setup and troubleshooting.
4. Event setup: Start creating your events within the platform, choose the best workflow that suits your needs, and prepare your attendee list or generate unique QR codes or scan cards, depending on your chosen workflow.
5. Test run: We recommend doing a test run to familiarize yourself with the process and to ensure everything runs smoothly on the day of the event.
6. Start shooting: Now you're all set! Head to your event and start capturing memorable moments.

Remember, our team is here to help every step of the way. If you have any questions or need assistance, don't hesitate to reach out!

Yes! For all Programs except QuicPics, there are automated ongoing text and email marketing plans set up to maximize your sales and residual sales. In addition, a QR code to order more is included on the back of prints, making it even easier for customers to make purchases years from now.

Incorporating NowCandid into your existing photography business is designed to be a seamless process. Our goal is to enhance your business with additional services and tools without disrupting your established workflow. Here's how you can incorporate NowCandid:

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1. Evaluate Your Workflow: Examine your current photography process. NowCandid offers six different workflows that each have their unique advantages. Choose the one that best aligns with your business model or that offers services you're looking to provide to your clients.
2. Create an Account: Start by setting up an account on NowCandid. This will give you access to all the tools and services that NowCandid provides.
3. Connect with Our Team: Once your account is set up, you'll be introduced to a dedicated customer service representative. They can offer guidance on the best ways to integrate NowCandid's tools into your existing operations.
4. Educate Your Clients: Inform your clients about the new services you're offering. Explain the benefits they'll receive, such as instant access to their personal image galleries, the ability to order prints directly, or the convenience of automatic photo identification.
5. Gradual Integration: Consider integrating NowCandid into your workflow gradually. You might start by using NowCandid for a few events, gather feedback, and make any necessary adjustments before expanding its use to all your services.
6. Training: Make sure you and any team members understand how to use NowCandid. Practice with the tools and workflows, so everything runs smoothly during events.

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Remember, NowCandid is designed to enhance and expand your services, offering a new and innovative way to deliver and market your work. As always, our team is here to help guide you through the process!

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The Tap-A-Face Workflow allows subjects to tap their face on a tablet and type in their phone number after their photo is taken. This links their face to their contact information, and every subsequent image uploaded with their face will be matched to them and added to their Personal Image Gallery.

To use the Scanner ID Workflow, you'll need to generate unique Scan Cards for each subject during event setup. The subjects scan their card to enter their contact information. You'll also need a camera tethered to an LTE tablet and a scanner to scan the Scan Cards before taking photos.

The Selfie Check-In Workflow is user-friendly, intuitive, and fun for subjects. It allows them to upload a selfie and their contact info by scanning a QR code at the event. This reference image is then matched with the event photos, ensuring accurate identification and quick delivery of Personal Image Galleries.

In the Type & Take Workflow, subjects input their contact information directly into a tablet before being photographed. This initiates a session and all subsequent photos are tied to the entered contact info until a new session is started.

If you're having any difficulty with your NowCandid Workflow, we're here to help! You can reach out to our customer support team here. They're available anytime and are always happy to assist with any issues you might encounter!