Copyright © 2023 NowCandid
All rights reserved
Last material changes: March 2022
If you are an End User of one of our User’s Events and want to know how a User handles your information, you should check with the User, if applicable. If you want to know about what we do (or don't do) with your information, read on.
We collect various personal information regarding you or your device(s). This includes the following:
We obtain personal information from various sources. We do this in three main ways:
We’ve described this in more detail below.
When you use NowCandid services, we collect information from you in a number of ways. For instance, we ask you to provide your name and email address to register and manage your NowCandid account. We also maintain your marketing preferences and the emails and other communications that you send us or otherwise contribute, such as customer support inquiries. You might also provide us with information in other ways, including by responding to surveys, engaging with a User's NowCandid Event as an End User, submitting a form, or participating in contests or similar promotions.
Sometimes we require you to provide us with information for contractual or legal reasons. We’ll normally let you know when information is required, and the consequences of failing to provide it. If you do not provide personal information when requested, you may not be able to use NowCandid services if that information is necessary to provide you with the service or if we are legally required to collect it.
When you use NowCandid services, we collect information about your activity on and interaction with the services, such as your IP address(es), your device and browser type, the web page you visited before coming to our sites, what pages on our sites you visit and for how long and identifiers associated with your devices. If you’ve given us permission through your device settings, we may collect your location information via our apps.
If you are an End User of our Users’ events, we also get information about your interactions with their events, though we use this in anonymous, aggregated, or pseudonymized form which does not focus on you individually. We use this data to evaluate, provide, protect or improve NowCandid services (including by developing new products and services).
Some of this information is collected automatically using cookies and similar technologies when you use NowCandid services and our Users’ events. Some of this information is similarly collected automatically through your browser or from your device.
If you use a Third Party Service (such as using Stripe to receive payments) when using NowCandid services, the Third Party Service may provide us with your information on your behalf, such as your name and email address (we don’t collect or store passwords you use to access Third Party Services). Your privacy settings on the Third Party Service normally control what they share with us. Make sure you are comfortable with what they share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly on the Third Party Service.
We use the personal information we obtain about you for the following purposes:
We process your personal information for the above purposes when:
We share personal information in the following ways:
Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.
You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at email@example.com to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us via the same email address. Please note that we may need to verify your identity in connection with your requests, and such a verification process may, if you do not have access to your Account, require you to provide us with additional information (e.g., government identification). Even if you have access to your Account, we may request additional information if we believe it’s necessary to verify your identity. If we are unable to verify your identity or request, we may not, in accordance with applicable law, be able to fulfill your request.
Please note that, for technical reasons, there may be a delay in deleting your personal information from our systems when you ask us to delete it. We also will retain personal information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.
You may have the right to restrict or object to the processing of your personal information or to exercise a right to data portability under applicable law. You also may have the right to lodge a complaint with a competent supervisory authority, subject to applicable law.
While no service is completely secure, we have staff dedicated to keeping personal information safe. We maintain administrative, technical, and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it), and testing for and protecting against network vulnerabilities.
The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated, or pseudonymized, and other relevant criteria. For example, the period we keep your email address is connected to how long your Account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread.
As Users may have a seasonal business or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your account becomes inactive. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.
Please note that in the course of providing NowCandid services, we collect and maintain aggregated, anonymized or de-personalized information which we may retain indefinitely.
Our Users who have created an event using NowCandid are responsible for what they do with the personal information they collect, directly or through NowCandid, about their End Users. This Section 10 and following Section 11 are directed to such Users.
If you’re one of our Users, you will collect personal information about your End Users. For example, using selfie check-in you will ask your End Users to provide their name, email address, and cell phone number so that you can send them their image gallery.
You're solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them using NowCandid, or using NowCandid functionality.
You must publish your own privacy policies and comply with them. We’re not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it using NowCandid's tools, services, or functionalities) and we won’t provide you with any legal advice regarding such matters.
We are also not liable for how you use any contact information you have collected from End Users or other individuals using means outside of the data collection systems we provide. If you use independently gathered or acquired contact information with our system, it is your responsibility to ensure you have permission to market to the End Users and other individuals to which that contact information belongs.
We do not keep or store any User or End User biometric information regarding photo content for photos uploaded to NowCandid. Any face matching that takes place is our face matching software provider simply pairing photos based on similarity within a single Event, with no information such as assumed age, gender, race, hair color, or anything similar being collected. In addition, no face matching is done at a service level, account level, or any level besides Event level.
An End User's face is briefly 'used' by our face matching software provider in a non-storage process, but biometric information is not viewed, stored, retained, or otherwise kept by NowCandid or Candid Color Systems, Inc. Our face match software provider does not use any face information to 'identify' any people in photos, it simply pairs faces together and does not collect or store biometric information or provide it to NowCandid or any other party.
Once our face matching software provider has grouped images together by face (without any regard for the identity of those in the photo) that information is deleted by the face match software provider. NowCandid and Candid Color Systems, Inc. do not have the information and are thus, unable to delete it. The face matching software provider may utilize images for repeated non-storage face matching processes for up to 100 hours after the start time of a User's NowCandid Event (and only on Events where Face Matching is being used).