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Weekly Recap: Express Checkout Confirmations, Capture App Speed Testing, and a New Lightroom Classic Plugin

Weekly Recap: Express Checkout Confirmations, Capture App Speed Testing, and a New Lightroom Classic Plugin
Hey photo friends! 👋


This week’s updates are all about clearer customer actions, smoother retail performance, and new tools that speed up upload workflows. Plus, a strong round of Capture App polish (iOS & Android OTA) and some important Dashboard + Marketing fixes.

Let’s jump in. ✨

🛍️ Retail: Fewer Mis-clicks, Better Previews, Faster Feel

✅ Express Checkout confirmation (all express checkouts)

All express checkout flows now show a confirmation popup that clearly displays the shipping address selected, with options to place the order or go back. It also includes an invalid address popup.

Previously, people would sometimes purchase without double checking their express-checkout-method's default shipping address. So, this change is designed to reduce address mistakes and improve customer experience!

Confirmation popup now clearly displays shipping address confirmation.

🧠 Better UI + performance improvements

  • Improved local rendering (performance, memory usage, and task handling) — originally aimed to improve the retail experience on low-end devices, but it should make most devices feel faster!

  • Native “leave page” confirmation on supported browsers/devices (desktop + Samsung back button) when navigating away from an event page (refresh/back).

Leave page confirmation

🖼️ Clearer package download expectations + better pickers

  • Personal Gallery Downloads on store sheet and package editor now show “+X Images” in the configurator when there are more than 4 images—so customers don’t think they only get what’s previewed.

Personal Gallery Download "+X Images"

    • Personal Gallery Download products inside packages can now be clicked to preview contents.

    • Desktop product/package image pickers are now two columns (like mobile), allowing larger image preview during selection.

    Larger two column image previews

      • Image Filters landing popup now includes “Browse all photos without a filter” so customers who think they must pick a filter know they can also just browse!

      Image Filters landing popup

      🧩 Retail fixes worth noting

      • Fixed a slashed discount amount showing on week 3 when there is no higher amount.
      • Fixed a GalleryGuard edge case that could close the retail site on some Android devices that support mobile context menus when long-pressing.
      • Fixed a race condition where a Group-by-Face gallery loaded from URL params could show default results instead of the filtered view.
      • Fixed an edge case where manually assigned images marked as group could behave like non-group images on retail.

      📱 Capture App OTA: 5.6.1 & 5.6.2 (iOS & Android)

      🌐 NEW: Network Speed Test (5.6.1)

      A new Network Speed Test button is available in Resources. Tap Run Test to check download speed, upload speed, and latency to NowCandid servers (so results may differ from Google/Ookla). It’s a quick test (downloads 5 MB, uploads 2 MB) and is useful for diagnosing weak or congested service during events.

      Mbps is a standard measurement for connection speeds, and 1 megabit per second (Mbps) is 0.125 Megabytes per second (MB/s). So 8 Mbps is 1 Megabyte per second, max. For example, with images that are 10 Megabytes in size, a speed of 8 Mbps would take a minimum of 10 seconds to upload. When speeds are very slow, image uploads may be impossible due to uploads timing out and restarting. In these cases, open the app when you have a stronger connection and all your images will start going up!

      Network Speed Test

      🎪 Photo Booth + Selfie Check-In Station UI upgrades (5.6.2)

      • Photo Booth landing page updated to be more user-friendly (always-visible scrollbar, updated text, sticky go back/continue buttons, red/green emphasis, and a popup explaining why Continue is greyed out).
      • Selfie Check-In Station landing page updated with red/green Go Back / Begin buttons.
      • New dropdown icon beside Group Photo toggle (when an event has PhotoTags) to better display there are additional options to assign PhotoTags.
      • Fixed edge case cancel/continue behavior on Selfie Check-In Station when no contact info was entered.

      🧩 NEW: Lightroom Classic Plugin (Official)

      We’ve launched an official Lightroom Classic plugin to upload images to NowCandid events directly from Lightroom Classic.

      Key notes:

      • Lightroom Classic only
      • Same image rules apply (color profile, DPI, etc.)
      • Uses Capture App login
      • Only events within 60 days of event start date show in the selector
      • Image Details → Logs will show “Uploaded from NowCandid Lightroom Plugin”
      • Docs include guide/download/installation: https://app.nowcandid.com/docs/tools-more/lightroom

      Lightroom Classic Plugin

      Upload from NowCandid Lightroom Plugin

      🖥️ Dashboard: Upload & Roster Clarity + Small UX Wins

      • Event roster upload and PhotoRoster upload now warn about every unrecognized column, making it easier to spot misspellings (especially for optional columns).
      • Participant list page download now puts additional contacts into columns instead of rows.
      • Participant list download now puts merged contacts into their own row if they have different first/last names.
      • Image upload naming cleanup:
        • spaces/parentheses now automatically become underscores (e.g., Image (2)Image_2)
        • names ending in z now get a trailing underscore (e.g., ImagezImagez_)
      • Candy got even better at using the new Docs for responses.
      • Password reset now shows a clear “Your link has expired” screen (links expire after 24 hours).
      • Fixed participant filter inside another participant’s manual assign/unassign page not working properly.
      • Participant Details PhotoTag assignment UI: merged participants no longer incorrectly show PhotoTags as assigned.

      Upload Roster now warns about every unrecognized column.

      📣 Marketing Fixes

      • Fixed edge cases where galleries that were only AI-edited images could cause follow-up email marketing issues and show as 0 images on Participant List.
      • Fixed Day0 marketing edge case not starting if gallery is just AI-edited images.
      • SMS gallery links now include “View photos:” before the gallery URL to reduce confusion where some users thought the gallery link was an unsubscribe link.

      That’s the week! 💫

      Between the Lightroom Classic plugin, the Capture App’s new Network Speed Test, and retail improvements that reduce confusion (and improve performance), this week was packed with practical wins you’ll feel right away.

      Keep it sparkly,

      Candy

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      Land Summer Event Photography Gigs with NowCandid
      PartyPics
      June 7, 2024

      Land Summer Event Photography Gigs with NowCandid

      5
       minutes read

      Summer is the season of festivals, fairs, and vibrant outdoor events. From community gatherings to large-scale festivals, the atmosphere is alive with excitement and celebration. Typically, these events feature photo stations with intricate, themed backdrops, encouraging attendees to snap selfies or burdening another guests with the "Will you take our photo?" ask. While this DIY approach captures some fun moments, it often falls short of providing high-quality, shareable images, and can be momentarily disruptive.

      As a NowCandid photographer, you have a unique opportunity to pitch your professional photography services to event organizers, offering an upgrade that will elevate their event and create lasting memories for attendees. Here’s how you can effectively pitch your services:

      The Advantages of Professional Photography at Events

      1. Well-Composed, Shareable Images

      Professional photographers capture well-cropped and well-lit images that attendees will be excited to share on their social media profiles. These high-quality photos can enhance the attendees' experience, providing them with well-composed images that stand out from typical smartphone selfies.

      2. Real-Time Delivery

      Using NowCandid’s advanced technology, photographers can deliver images in real-time via a link through text message or email. Attendees receive their photos quickly, allowing them to share their professional photos instantly on social media, boosting the event’s visibility and engagement.

      3. Enhanced Event Promotion

      By providing stunning images, you help event organizers promote future events. High-quality photos can be used in marketing materials, social media campaigns, and promotional content, showcasing the event’s atmosphere and encouraging higher attendance in the future.

      4. Fun and Excitement

      Adding a professional photographer brings an element of fun and excitement to the event. Attendees will enjoy posing for professional shots and seeing their photos displayed in real-time with our LiveLoop feature, creating a dynamic and engaging experience.

      How to Pitch Your Services

      1. Highlight the Professional Touch

      Emphasize the difference between DIY photos and professional photography. Explain how your expertise and equipment can capture moments that truly reflect the spirit of the event, with better lighting, composition, and clarity.

      2. Showcase Real-Time Sharing

      Demonstrate how NowCandid’s technology allows for real-time image delivery. Show examples of how quickly attendees can receive and share their photos, enhancing their event experience and increasing social media engagement.

      3. Provide Visual Examples

      Share a portfolio of your work from previous events, highlighting the quality and creativity of your shots. Visual examples can be a powerful tool in convincing organizers of the value you bring to their event.

      4. Offer a Unique Selling Proposition

      Present a unique selling proposition (USP) that sets you apart from other photographers. This could, again, be NowCandid's LiveLoop feature, where images are show on large event screens. It could be your ability to quickly process and deliver photos.

      5. Demonstrate the Marketing Benefits

      Explain how professional photos can be used for future event promotion. Provide case studies or examples of events where professional photography significantly boosted marketing efforts and attracted more attendees.

      Conclusion

      By pitching your professional photography services to summer event organizers, you can transform their photo stations into dynamic, engaging experiences that attendees will love. Professional images not only enhance the attendees' experience but also provide valuable marketing material for future events.

      Reach out to local event organizers and showcase how NowCandid can add fun and excitement to their events, delivering high-quality, shareable images that attendees will cherish. Let’s make this summer season unforgettable with photography that captures the essence of every celebration.

      Ready to Capture the Good Times?

      If you have any questions or need further assistance in pitching your services, feel free to reach out to our support team. We’re here to help you succeed and make every event a picture-perfect success!

      Wrapping Up Grad Season: Key Takeaways for Photographers Using GradPics Now
      GradPics
      May 28, 2024

      Wrapping Up Grad Season: Key Takeaways for Photographers Using GradPics Now

      5
       minutes read

      As we move past the mid-way point of graduation season, it's a perfect time to reflect on the key takeaways and strategies that can boost your photography business in these last handful of ceremonies.

      The impact of using NowCandid's GradPics Now program has been significant for photographers working both large and small events. Here’s a look at what we've learned so far and how you can make the most of the remaining graduations.

      Tips for a Successful Graduation Season

      1. Prioritize Speed Over Extensive Retouching

      In the fast-paced environment of graduation ceremonies, the quick delivery of photos can significantly boost your sales. Focus on capturing the best possible shots in-camera and ensure speedy delivery to clients.

      2. Stick to SRGB Color Profiles for Retouching

      If retouching is necessary, save images in an SRGB color profile. This ensures consistency and vibrancy across all viewing platforms, enhancing the overall appeal of your photos to clients.

      3. Use Direct Flash to Enhance Image Quality

      Proper lighting is crucial, especially in the varied environments of graduation venues. Using direct flash can help mitigate common lighting issues such as facial shadows, ensuring your subjects are evenly lit and stand out.

      4. Be Prepared: Carry Extra Batteries and a Backup Camera

      Always be prepared for the unexpected. Carry extra batteries and a backup camera to all events. This ensures uninterrupted shooting, even if your primary camera fails or batteries run out.

      NowCandid Best Practices: Selfie Check-In Workflow

      NowCandid's Selfie Check-In workflow is designed to streamline the graduation photography process, making it easier for photographers to manage large events and ensuring every graduate's moment is captured. Here's how to effectively use this feature:

      • Ensure Participation: Encourage every graduate to use the Selfie Check-In upon arrival. Consider assigning assistants to facilitate this process and ensure a smooth workflow.
      • Visibility: Utilize multiple QR code placements—signs, lanyards, and handheld QR code signs—to ensure no one misses out. This increases the chances of capturing every graduate.
      • Extended Reach: Gather information not just from graduates, but also their families. This expands your marketing reach and increases the potential for sales.

      Highlighting Best Performing Graduations with NowCandid

      The power of NowCandid's tools is evident in the outstanding performance of several recent graduation events:

      • An Oklahoma Medical College Commencement
        • ~150 graduates
        • ~$65 sales per graduate
        • ~$9,750 in sales

      • An Oklahoma Graduate School Commencement
        • ~115 graduates
        • ~$41.50 sales per graduate
        • ~$4,772.50 in sales

      • A Louisiana Medical College Commencement
        • ~175 graduates
        • ~$40 sales per graduate
        • ~$7,000 in sales

      • A Louisiana College Commencement
        • ~250 graduates
        • ~$37.50 sales per graduate
        • ~$9,375 in sales

      • An Alaska College Graduation Ceremony
        • ~100 graduates
        • ~$21 sales per graduate
        • ~$2,100 in sales

      All these events were photographed in the last two months, showcasing the incredible potential of leveraging NowCandid for your graduation photography needs.

      Ready to Elevate Your Graduation Photography?

      There's still time to use NowCandid for your upcoming graduation events. If you have any questions or need help setting up an event, our experts Jack and Darwin are here to assist you.

      Schedule a session with them today at https://calendly.com/nowcandid-training to ensure you're fully prepared to make this graduation season your most successful yet!

      Grad Season 2024 Mid-Season Report: Small Grads Outperforming Expectations
      GradPics
      May 22, 2024

      Grad Season 2024 Mid-Season Report: Small Grads Outperforming Expectations

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       minutes read

      We have talked about graduations a lot in our blog posts lately, as we try to help photographers be as prepared as possible for graduation season this year. And now, it's time to look at some numbers, and see what kinds of Events are performing well so far. After which, we'll discuss the findings.

      Small Graduations Leading the Way 🌟

      As the title implies, small graduations (graduations in the 50-250 graduate range) have been some of the top performers so far this grad season. While some larger graduations have more total sales overall thanks to the large number of participants, certain smaller graduations have sales per graduate averages that blow large graduations out of the water.

      Below are a few examples of GradPics Now graduations that have taken place in either April or May of this year. Keep in mind these are sales so far and being these Events are recent, these numbers will continue to rise.

      Note: Many details have been removed, summarized, or approximated to preserve privacy for all parties involved with these Events.

      • An Oklahoma Medical School Graduation
        • ~100 graduates
        • ~$48 sales per graduate
        • ~$4,800 in sales

      • A Kansas Medical School Graduation
        • ~150 graduates
        • ~$49 sales per graduate
        • ~$7,350 in sales

      • A Texas Ring Ceremony
        • ~200 graduates
        • ~$46.50 sales per graduate
        • ~$9,300 in sales

      • A Louisiana High School Graduation
        • ~75 graduates
        • ~$31 sales per graduate
        • ~$2,325 in sales

      • A Small Arkansas College Graduation
        • ~250 graduates
        • ~$31.50 sales per graduate
        • ~$7,875 in sales

      5 quick examples, 5 different locations, and even some variety in terms of the type of ceremony. But all of them were relatively small. And yet, their sales per graduate averages far exceed the $20 sales per graduate benchmark we expect photographers to hit when doing a good job of implementing GradPics Now's best practices.

      Why Are Small Graduations Excelling? 🤔

      Are these more intimate graduation ceremonies more conducive to better photography? OR, is this a question of staffing? Perhaps it is simply easier to execute Selfie Check-In well, and take more pictures per graduate when there are fewer graduates to photograph. Several of these top-performing Events are related to medical schools; could that demographic have a lot of overlap with photo-buyers?

      As always, the answer is likely a mix of all the above. However, I suspect that the most influential factor is the staffing.

      Many photographers, especially those using NowCandid, are either just branching out into graduations for the first time or are just beginning their journey of scaling up and growing their photo business. To maximize your graduation sales, you need good quality pictures and a lot of them. Getting a strong image per graduate count is one of the best ways to improve your sales and sales per graduate averages - second only to doing a good job with Selfie Check-In for the Event.

      Photographers that are new to graduations or still working to grow their business likely cannot send a large enough staff to large graduation ceremonies to cover them as effectively as the same staff could cover a smaller graduation. With a better photographer-to-graduate ratio, it becomes easier to focus on getting good pictures and increasing your image per graduate averages, and thus, better sales per graduate averages.

      What This Means for You 📊

      All in all, following the best practices we have outlined in our recent graduation-related posts are the best ways to increase your graduation sales and to provide both yourself and your customers with a smooth, streamlined graduation experience:

      But perhaps we have not talked enough about proper staffing, as the exceptional averages at certain smaller ceremonies outshining NowCandid's larger ceremony averages are noteworthy.

      And of course, maybe most importantly of all, is to realize that small graduations can be extremely lucrative when care is put into them! So, consider booking some of the smaller graduations you may have shied away from in the past. Plus, it can be helpful to avoid putting all your eggs into just a few large graduations you have. Schools can be fickle, and you never know when one may decide to switch providers.

      That's all for now!

      Happy snapping,

      Jack III

      Let’s get in touch

      If you’re a photographer looking to add NowCandid services to your wheelhouse – set up a call by clicking the button below.

      How to customize formatting for each rich text

      How to customize formatting for each rich text

      How to customize formatting for each rich text

      How to customize formatting for each rich text

      How to customize formatting for each rich text
      How to customize formatting for each rich text

      What’s a Rich Text element?

      The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

      A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

      Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

      • List One
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