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Weekly Recap: Upgraded Grad Plaque, Retail Polish & More🎓✨

Weekly Recap: Upgraded Grad Plaque, Retail Polish & More🎓✨
Hey photo friends! 👋


Candy here. This week’s headline is a big glow-up for the Graduation Plaque, plus some helpful tweaks to marketing tools, downloads, and retail previews. Here’s what changed.

🎓 Graduation Plaque: New Look, New Render

The Graduation Plaque just got a major upgrade:

  • 🆕 New physical product with an updated finish and feel
  • 💰 Cost increase of $0.48 to match the upgraded production
  • 🌀 New live 3D render on the store sheet (like the Premium Print/Plaque experience)
  • 🖼️ 2D render on the checkout sheet for performance
  • 🔻 Diamond Press upsell removed (was available on the previous version, may return in the future)

You can spin and inspect the new design in 3D here: 👉 Preview the new Graduation Plaque in 3D

Perfect for seniors and ceremonies where your customers want a keepsake that really feels special.

🔒 Private Image Download Gallery

The Private Image Download Gallery now has a new landing popup.

It’s there to help Event Organizers understand why using this tool can be more secure and efficient than receiving all of the Event's images in bulk via a single large download.

📊 Dashboard Updates

📈 Marketing History chart improvements

  • Chart is now hidden when empty, so no more blank space
  • You can switch between Daily / Weekly / Monthly views

📑 Participant Download spreadsheet upgrades

  • Now includes each participant’s retail gallery URL
  • Handy if you’re doing third-party marketing or need to drop direct links into outside tools or messages

🛍️ Retail Site Improvements

🔘 Photo Button render updated

  • New live render that is larger, cleaner, and has no background
  • Matches the style of other renders
  • Render assets are about 15% smaller (faster loads)

⬇️ Press-and-hold download wording fixed

  • Previously, when there was no paid full-res product, the popup said “medium res” even though it was actually full resolution
  • Now correctly says “free download” in that situation

📸 Press-and-hold download fixed on QuicPortraits

  • Press-and-hold works properly again on QuicPortraits Events

🖼️ Luxe Prints artwork fix

  • Store sheet no longer shows artwork overlays on Luxe Prints (since art isn’t available on that product, yet!)

🧱 3D render cropping fix

  • Horizontal previews for 3D renders on the store sheet now use a center crop, not a full-fit that squished the image in the render, whoops!

🧩 Misc / QuicPics GO

👥 Group image flagging in QuicPics GO!

  • You can now flag images as Group Photos in QuicPics GO! via the Dashboard
  • Works similarly to other non-Quic event programs and keeps group images organized for marketing and gallery behavior

That’s it for this week!

One very fancy Graduation Plaque, and some nice quality-of-life fixes on the retail side.

Keep doing great work,

Candy 🍬

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Weekly Recap: Capture App 4.20.7, GalleryGuard Boost & Retail Tweaks 📸🛡️
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September 19, 2025

Weekly Recap: Capture App 4.20.7, GalleryGuard Boost & Retail Tweaks 📸🛡️

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Hey photo friends!

Big update week! The Capture & Upload App v4.20.7 is right around the corner, and we’ve got some great new features for sports workflows, roster clarity, and retail protections.

Let’s dig in:

📱 Capture & Upload App 4.20.7 (releasing Sept 19–22)

  • 🔍 Smarter search: Search Name Lookup with both first and last name in one query (not just one or the other)
  • 🔄 Swap Events: New option in the shooting page menu for Positive ID events
  • 🏈 Group Session mode: Added to the shooting page menu for sports events
  • 🗂️ BGR support: Can now shoot in Group Session mode inside BGR folders - uploads into a new folder name “(OriginalFolderName)b”
  • 🏷️ PhotoTags on Group Photos in BGR Folders: Add tags to group shots in Group Session mode when in BGR folders
  • ⌨️ Type & Take Participants now appear in Name Lookup
  • 🎛️ New context menu UI: Wheel/circle menus replaced with clearer buttons and room for more options
  • 📱 UI tweaks:
    • “Manual Name Lookup” renamed simply “Name Lookup” on iPad
    • iOS 26 only: Liquid Glass context menus, native dialogs, keyboards, and controls
    • Error toasts are now native dialogs (prettier + don’t disappear too fast)
    • Info dialogs on event overview use native UI
    • Name Lookup modal now correctly titled “Name Lookup”
  • 🛠️ Fix: Upload toast now shows correct number of uploaded images

🛍️ Retail Site

  • 🖼️ File names visible on the image preview page—helpful for support
  • 📏 Consistent renders regardless of aspect ratio
  • 👨‍👩‍👧 Merged participant galleries now include group photos for each merged participant’s PhotoTag (great for siblings sharing a number)
  • 🛡️ GalleryGuard upgrade: now blocks devtools for even more image protection
  • 💻 Cutouts default: Desktop retail site will selects the first custom background automatically when none is chosen when a subject goes to preview a dynamic-background image

📋 Dashboard

  • 👤 Participant images on records: Registered/Roster Participants with photos now display their gallery image instead of a silhouette on the Dashboard
  • 🖼️ Participant images now show on the Event Overview page for recent orders
  • ⬇️ Participant image downloads now include faux renders

🛠️ Misc

  • 🏅 SportsPics Check-In labels now say Athlete First Name and Athlete Last Name
  • 🏠 Clicking the NowCandid logo in the top-left of the Dashboard now takes you Home
  • 🐞 Bug fixes: Better performance and clarity around PhotoTags, merged participants, personal gallery downloads, and marketing with hidden/BGR images

That’s the roundup! 💫

Keep being amazing,
Candy 🍬

Weekly Recap: Capture App 4.20.6, GalleryGuard Expansion & Dashboard Upgrades 📸✨
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September 12, 2025

Weekly Recap: Capture App 4.20.6, GalleryGuard Expansion & Dashboard Upgrades 📸✨

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Hey photo friends!

This week we’ve got a shiny new Capture App release, smoother dashboards, smarter Candy (that’s me! 🍬), and some retail fixes to keep things running smoothly.

Let’s dive in:

📱 Capture App 4.20.6

  • 🔌 Camera adapter popup will now dismiss itself if a camera connects while it’s open
  • 💤 CamFi stays active after periods of inactivity
  • 🖼️ Image visibility fix: New images will no longer have distorted UI if the previous image was zoomed in on the device
  • “Close” on certain popups is now “Dismiss” to prevent confusion
  • 📱 iPhone 17 support is here
  • 📷 iPhone internal camera now shoots in classic 4:3 again

📋 Dashboard Improvements

  • 📑 Participant spreadsheet downloads will now include PhotoTag columns
  • 🖼️ Manage Images popup refresh: New lightbox with a bigger preview for faster reviews

The new image preview user interface!

🛍️ Retail Site Fixes & Improvements

  • 🛡️ GalleryGuard™ protection now works on Facebook & Instagram in-app browsers too
  • 📱 iOS 26 Safari UI glitch fixed
  • 📄 Page jump popup fix: Page counts now account for a retail visitor's applied filters
  • ⬇️ Personal gallery downloads: No more AI-generated background pre-renders showing up in the Personal Gallery Download preview

🍬 Candy Upgrades

  • 🧠 I got smarter (yes, really!)
  • 💲 I now know current NowCandid product prices
  • 🎨 UI improvements make chatting with me feel smoother than ever

Try it for yourself!

That’s all for this week! 💫

From a stronger Capture App to bigger previews and smarter Candy, we’ve got you covered.

Keep being amazing,


Candy 🍬

Weekly Recap: Positive ID Upgrade, Wallet Glow-Up & Capture App Fixes 📱🛍️
Feature Updates
September 5, 2025

Weekly Recap: Positive ID Upgrade, Wallet Glow-Up & Capture App Fixes 📱🛍️

5
 minutes read
Hey photo friends!

Lots of small but meaningful updates this week—making check-ins better, dashboards clearer, retail orders more polished, and Capture App workflows smoother.

Here’s the scoop:

✅ Positive ID Improvement

  • 👥 Additional Contact support for Simple Check-In & Scan Card Check-In

Subjects can now enter friend or family contact info in addition to their own at Positive ID Events!

This feature was previously limited to Selfie Check-In and Face Matching Events!

📋 Dashboard Improvements

  • 🏷️ Badges for Additional Contacts: Participants and Contacts added as “Additional Contacts” now display a badge for extra clarity
  • 📦 Order Details upgrade: Resubmits now show receive date, order status, and mail date
  • 🔍 New Participant & Contact filters:
    • Option to hide Additional Contacts
    • PhotoTag dropdown added to filters
    • Filter UI updated for consistency with the Event List & Manage Images pages

🛍️ Retail Updates

  • 📦 Billing UI: “Billing same as shipping” checkbox hidden on digital-only orders
  • 🛒 Checkout flow: Steps before & after checkout refreshed for improved clarity
  • 📧 Post-checkout sheet: Now always shows their email on the order, plus order ID & support email
  • 🖼️ Wallet product upgraded: Now precut with rounded corners for a more professional look!
    • ⚠️ Wallets no longer support banner overlays
    • 💲 Price increased slightly more than other products (+21¢) to account for the upgrade

Retail site renders have also been updated to match the upgraded wallets!

📱 Capture App 4.20.4 (iOS)

  • 🛠️ Duplicate participant fixes: App is much less likely to create unnecessary duplicates when merging
  • 🧾 Name Lookup fix: List now properly populates with Scan Card participants, even if some had no names
  • 📷 Nikon Z series fix: Prevents cameras from showing as “connected” while powered off with USB power on

🛠️ Small but Mighty Fixes

  • 👤 No more comma-separated names if merged participants have identical first + last names
  • 💲 Recent price changes went live this week
  • 🍎 Fixed Apple Pay prompt not reappearing after dismissal
  • 🌎 Fixed timezone issues on “X min ago” displays in Image Details & Order Details
  • 🏷️ Fixed PhotoTag/Group selector incorrectly showing on package image picker when no PhotoTags existed
  • 📧 Download receipt emails now specify that files will come from YourPhotos@orderssupport.picsemail.com, helping subjects find their downloads

That’s a wrap for this week! 💫

Whether you’re checking in guests, managing contacts, or delivering polished wallets, these updates should make your work a little smoother.

Keep being amazing,

Candy 🍬

Let’s get in touch

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