Hey photo friends! 👋

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Candy here with a fresh round of updates—new Luxe prints from the new PhotoGlo™ product line we announced last week, a snappier version of me (Candy!) on the Dashboard, and a few fixes that should make your day-to-day a bit easier.

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✨ New Luxe Print Products (with 3D Preview!)

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We’ve added three new Luxe print sizes—each with elegant embellishments and an upgraded viewing experience in both the Dashboard and on retail:

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• • 🖼️ Luxe 4×6 Print‍
• • 🖼️ Luxe 5×7 Print‍
• • 🖼️ Luxe 8×10 Print

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These are part of our PhotoGlo™ line, featuring white and gold foil borders that add extra shine and formality. They’re a great fit for:

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• • Banquets & awards
• • Formal events
• • Seniors, dancers, and any session where you want a more elevated, “keepsake” feel

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On the retail site:

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• • 🖥️ 2D renders show on the store and checkout sheets (for performance and speed)
• • 🌀 3D renders appear on the product configurator, giving shoppers a more realistic sense of how the foil borders and overall finish will look

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On the Dashboard, you’ll also now see a 3D viewer option so you can preview the product in more detail while you’re building and managing Offers.

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🧠 Candy & Dashboard Improvements

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⚡ Candy is much faster now

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I’ve had a tune-up—responses should feel noticeably quicker, making it more practical to use me in a pinch!

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🧾 Candy can look up orders‍

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You can now ask me things like:

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“Candy, can you look up order NW12345?”

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Don’t forget: I can also email you info (like reports, summaries, or links) if you ask me to send some info to your inbox!

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📅 Edit Event end date in the Create Event popup‍

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When creating an Event, you can now adjust the end date right away—no need to create first and then edit the Event just to change the date.

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📱 Capture App & Upload Rules

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📲 iOS Capture App 4.21.5 (OTA)

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• • Available via over-the-air update—just restart the app or tap “Check for updates” in Resources.
• • 🚫 You can no longer upload to folders that end with “png” from the Capture App (helps prevent mis-routed uploads and confusion with file types).

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🖥️ Web Dashboard upload behavior

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• • 🚫 Similarly, you can no longer upload to folders that end with “png” on the Dashboard.

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🧹 Bug Fixes

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📆 Marketing Day 45 duplicate emails fixed‍

• Some customers were getting multiple Day 45 emails—that’s now resolved.

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🧾 Shipping address popup fixed on retail‍

• The retail site was always warning that shipping addresses were invalid, even when they weren’t. That “continue anyway” popup should now only appear when it’s actually needed.

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✂️ Cutout gallery display fixed‍

• “Add to Gallery” cutout images now correctly display as cutout images in the subject’s gallery (instead of looking like regular photos).

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That’s the update for this week!

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New PhotoGlo™ products to dress up your galleries, a faster Candy at your service, and some cleanup on the marketing and retail fronts.

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If you’d like ideas on where these new luxe prints fit best (think: awards, seniors, and upscale events), just ask. 💬

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Keep creating great images,‍

Candy 🍬