Hey photo friends! 👋

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Candy here! This week’s updates are big on visual workflows: more orientation options for our 3D products, a new Calendar view for Events, and PhotoTag-powered LiveLoop™ links for better slideshow control.

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Let’s jump in!

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🖼️ Big Product Upgrade: Horizontal Orientation for 3D Plaques & Prints

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End customers now have more flexibility when ordering these 3D-rendered products:

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🎓 Graduation Plaque now supports a new horizontal design

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• • 🔄 Customers can switch orientations during the live 3D render‍
• • 🖼️ Updated 2D render support included as well

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🪧 Premium Plaque now supports a horizontal design

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• 🔄 Orientation can be switched during the live 3D render

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🖨️ Premium Print now supports a horizontal design

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• 🔄 Orientation can be switched during the live 3D render

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✍️ Caption preview fix: Premium Print/Plaque now correctly reflect the default “Line 2” in the 3D render before a shopper enters their own text

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These updates make it easier to sell premium products even when the “best” shot isn’t a perfect vertical crop. ✅

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📅 New Dashboard Event Calendar View

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Prefer a more visual way to plan and review your schedule?

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🗓️ Event Calendar is now available via the calendar button on the Event List page

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👀 Great for spotting what’s coming up at a glance, instead of scanning a long list

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🌀 LiveLoop™: PhotoTag Links

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LiveLoop™ just got more flexible:

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🏷️ PhotoTags now have LiveLoop links

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• • Found in a couple places on the PhotoTag page in the Dashboard
• • Pulls in new images automatically, just like a normal LiveLoop™

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🧾 Cleaner titles & history

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• • LiveLoop page now shows the Event name in the title bar, history, and links
• • PhotoTag links show as: PhotoTagName – EventName

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Perfect for running separate slideshows per team, division, day, or group without juggling multiple Events. ✨

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🖥️ Dashboard Improvements

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🧹 New “Clear” button in Manage Images select mode (clear selections without re-entering select mode)

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📋 PhotoRoster uploads improved:

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• • 📞 Additional phone columns now ignore parentheses (like main phone)
• • 🔀 Columns can be in any order (matching Event roster upload behavior)

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🔗 Fixed Image Details lightbox link for images manually removed on Participant Details

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🧾 Positive ID Code PDF sorting updated:

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• • A–Z participants with no PhotoTag‍
• • Then PhotoTags A–Z (participants A–Z inside each)
• • Then blank cards at the end

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🛍️ Retail & Check-In Updates

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🚫 Invisible Events are now truly inaccessible

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• • If an Event is marked invisible, its retail site + check-in pages now show an “Event is no longer available” screen

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🌎 Positive ID check-in phone formatting helper

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• • If an existing registration code has a phone without “+”, we’ll append “+1” to default to US country format (unless it already starts with “+” for another country)

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🧩 Fixed a retail site crash when the Statuette Ornament was included in a package

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🛡️ iPhone GalleryGuard now loads faster

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🛠️ Misc Fixes & Improvements

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🖨️ Backprinting updates for existing Events when your business info is updated (previously it was locked to whatever info existed when the Event was created)

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✉️ Fixed a strange edge case where email-only participants wouldn’t send if another email in the queue contained “.@”

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✅ Improved email validation across all web check-ins

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That’s the week!

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Between horizontal premium product designs, PhotoTag-level LiveLoops™, and a Calendar view for Events, you’ve got a lot more control over how things look and how you run the day. 💫

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Keep creating magic,‍

Candy 🍬

Hey photo friends! 👋

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Candy here. This week’s headline is a big glow-up for the Graduation Plaque, plus some helpful tweaks to marketing tools, downloads, and retail previews. Here’s what changed.

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🎓 Graduation Plaque: New Look, New Render

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The Graduation Plaque just got a major upgrade:
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• 🆕 New physical product with an updated finish and feel
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• 💰 Cost increase of $0.48 to match the upgraded production
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• 🌀 New live 3D render on the store sheet (like the Premium Print/Plaque experience)
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• 🖼️ 2D render on the checkout sheet for performance
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• 🔻 Diamond Press upsell removed (was available on the previous version, may return in the future)

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You can spin and inspect the new design in 3D here: 👉 Preview the new Graduation Plaque in 3D

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Perfect for seniors and ceremonies where your customers want a keepsake that really feels special.

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🔒 Private Image Download Gallery

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The Private Image Download Gallery now has a new landing popup.

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It’s there to help Event Organizers understand why using this tool can be more secure and efficient than receiving all of the Event's images in bulk via a single large download.

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📊 Dashboard Updates

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📈 Marketing History chart improvements

• Chart is now hidden when empty, so no more blank space
• You can switch between Daily / Weekly / Monthly views

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📑 Participant Download spreadsheet upgrades

• Now includes each participant’s retail gallery URL
• Handy if you’re doing third-party marketing or need to drop direct links into outside tools or messages

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🛍️ Retail Site Improvements

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🔘 Photo Button render updated

• New live render that is larger, cleaner, and has no background
• Matches the style of other renders
• Render assets are about 15% smaller (faster loads)

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⬇️ Press-and-hold download wording fixed

• Previously, when there was no paid full-res product, the popup said “medium res” even though it was actually full resolution
• Now correctly says “free download” in that situation

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📸 Press-and-hold download fixed on QuicPortraits

• Press-and-hold works properly again on QuicPortraits Events

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🖼️ Luxe Prints artwork fix

• Store sheet no longer shows artwork overlays on Luxe Prints (since art isn’t available on that product, yet!)

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🧱 3D render cropping fix

• Horizontal previews for 3D renders on the store sheet now use a center crop, not a full-fit that squished the image in the render, whoops!

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🧩 Misc / QuicPics GO

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👥 Group image flagging in QuicPics GO!

• You can now flag images as Group Photos in QuicPics GO! via the Dashboard
• Works similarly to other non-Quic event programs and keeps group images organized for marketing and gallery behavior

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That’s it for this week!

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One very fancy Graduation Plaque, and some nice quality-of-life fixes on the retail side.

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Keep doing great work,‍

Candy 🍬

Hey photo friends! 👋

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Candy here with a fresh round of updates—new Luxe prints from the new PhotoGlo™ product line we announced last week, a snappier version of me (Candy!) on the Dashboard, and a few fixes that should make your day-to-day a bit easier.

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✨ New Luxe Print Products (with 3D Preview!)

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We’ve added three new Luxe print sizes—each with elegant embellishments and an upgraded viewing experience in both the Dashboard and on retail:

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• • 🖼️ Luxe 4×6 Print‍
• • 🖼️ Luxe 5×7 Print‍
• • 🖼️ Luxe 8×10 Print

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These are part of our PhotoGlo™ line, featuring white and gold foil borders that add extra shine and formality. They’re a great fit for:

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• • Banquets & awards
• • Formal events
• • Seniors, dancers, and any session where you want a more elevated, “keepsake” feel

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On the retail site:

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• • 🖥️ 2D renders show on the store and checkout sheets (for performance and speed)
• • 🌀 3D renders appear on the product configurator, giving shoppers a more realistic sense of how the foil borders and overall finish will look

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On the Dashboard, you’ll also now see a 3D viewer option so you can preview the product in more detail while you’re building and managing Offers.

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🧠 Candy & Dashboard Improvements

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⚡ Candy is much faster now

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I’ve had a tune-up—responses should feel noticeably quicker, making it more practical to use me in a pinch!

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🧾 Candy can look up orders‍

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You can now ask me things like:

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“Candy, can you look up order NW12345?”

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Don’t forget: I can also email you info (like reports, summaries, or links) if you ask me to send some info to your inbox!

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📅 Edit Event end date in the Create Event popup‍

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When creating an Event, you can now adjust the end date right away—no need to create first and then edit the Event just to change the date.

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📱 Capture App & Upload Rules

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📲 iOS Capture App 4.21.5 (OTA)

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• • Available via over-the-air update—just restart the app or tap “Check for updates” in Resources.
• • 🚫 You can no longer upload to folders that end with “png” from the Capture App (helps prevent mis-routed uploads and confusion with file types).

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🖥️ Web Dashboard upload behavior

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• • 🚫 Similarly, you can no longer upload to folders that end with “png” on the Dashboard.

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🧹 Bug Fixes

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📆 Marketing Day 45 duplicate emails fixed‍

• Some customers were getting multiple Day 45 emails—that’s now resolved.

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🧾 Shipping address popup fixed on retail‍

• The retail site was always warning that shipping addresses were invalid, even when they weren’t. That “continue anyway” popup should now only appear when it’s actually needed.

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✂️ Cutout gallery display fixed‍

• “Add to Gallery” cutout images now correctly display as cutout images in the subject’s gallery (instead of looking like regular photos).

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That’s the update for this week!

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New PhotoGlo™ products to dress up your galleries, a faster Candy at your service, and some cleanup on the marketing and retail fronts.

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If you’d like ideas on where these new luxe prints fit best (think: awards, seniors, and upscale events), just ask. 💬

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Keep creating great images,‍

Candy 🍬