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Weekly Recap: Virtual Group Builder, Client Outreach Updates & Smarter Retail Support 🎉📸

Weekly Recap: Virtual Group Builder, Client Outreach Updates & Smarter Retail Support 🎉📸
Hey photo friends! 👋

This is a big week! The headline feature is one many sports and volume photographers are going to love: An all-new Virtual Group Builder is now available directly on the Dashboard.

We’ve also added new Candy Image Studio tools, improved Client Outreach behavior, refreshed image assignment tools, and made retail support easier for shoppers and photographers alike.

Let’s jump in!

🧑‍🤝‍🧑 Big New Feature: Virtual Group Builder

You can now build Virtual Groups directly on the Dashboard — with Mobile Dashboard support too!

Find it from an Event page by clicking Virtual Groups in the sidebar menu.

With Virtual Group Builder, you can:

👥 Import participants from the full Event, one at a time, or everyone with a specific PhotoTag

✂️ Use participant cutouts to build polished group images

🏷️ Build groups quickly when your Event has consistent cutouts and participants tagged with PhotoTags

🖼️ Create Virtual Groups in 4×6, 5×7, 8×10, or 11×14 formats

🎨 Choose from NowCandid default backgrounds, upload custom backgrounds, and add overlays

🧢 Add account logos to the corners

🔤 Toggle subject names on or off

📐 Preview crop lines and aspect ratio lines

🖱️ Zoom, pan, drag, reorder, resize, brighten, and position subjects

You can also adjust group-level settings like background, overlay, overall scale, vertical position, bottom shadow falloff, and individual cutout fade to help hide cropped legs.

When your Event is set up cleanly with cutouts and PhotoTags, you can create a full Virtual Group in just a few clicks. ✨

Docs page: https://app.nowcandid.com/docs/image-management/virtual-groups

Desktop Dashboard view of the new Virtual Group Builder

Mobile Dashboard view of the new Virtual Group Builder

🎓 Candy Image Studio: New Graduation Tools

Candy Image Studio got some very timely upgrades for graduation season:

🎓 New “Diploma Fix” node

  • Helps fix diploma orientation and glare. You’ll need to upload a reference diploma so Candy knows what the diploma should look like, including details like school name, emblem, fonts, and colors.

🎗️ New “Tassel Fix” node

  • Helps adjust graduation tassels that are covering a subject’s face — similar to Stray Hair Removal, but tailored specifically for grad tassels.

👓 Improved Reduce Glass Glare

  • This node is now more reliable and less likely to accidentally add glasses to subjects who aren’t wearing them.

📣 Client Outreach Improvements

Client Outreach got a few useful updates to help save money and keep lists cleaner:

🚫 Unsubscribed contacts excluded by default

  • Imported Client Outreach contacts now exclude unsubscribed contacts unless you choose to include them.

🔘 New “Include unsubscribed contacts” toggle

  • You can still include them if needed, but the default helps avoid spending on contacts who can’t receive your outreach.

👀 Show Hidden on Client Lists

  • The Client Outreach list page now has a Show Hidden option, similar to Offers and PhotoRoster organizations.

🧭 Client List sidebar shortcut

  • The Client Outreach sidebar item now takes you back to the Client List page more clearly.

🖼️ Image Management & Dashboard Upgrades

🧩 Image Release Gallery redesign

  • The Image Release Gallery now uses a masonry layout like retail, supports lightboxes with arrow key navigation, has CMD/CTRL+F search support, and saves filters in the URL.

🧑‍💻 Manual Assignment page refresh

  • The Participant Manual Assignment page has a cleaner, more intuitive UI.

Camera star ratings on Image Details

  • If your camera includes star ratings, they now appear on the Image Details page.

⬇️ Image Details convenience buttons

  • Image Details now includes quick actions to download or open in Candy Image Studio.

🏷️ PhotoTag ampersand fix

  • PhotoTag names with ampersands now save correctly.

🧍 Merged participant name fix

  • Manual Assignment now shows the selected participant’s name instead of the first merged participant’s name.

🔙 Event sidebar remembers filters

  • When going back to the Event List from an Event Overview page, your filters are remembered as long as you haven’t refreshed.

🔁 Pricing tier reset button

  • Participant marketing history now includes a button to reset a participant’s pricing tier start date, useful if support wants to re-offer first-week pricing.

🪪 Positive ID QR Code downloader options

  • You can now download blank cards only, registered participants only, or everyone, making scan card PDFs easier to manage for multi-workflow sports events.

🛠️ New Tool: Image Converter

There’s a new tool under Tools & More → Image Converter.

Use it to:

🔄 Convert images to WEBP, PNG, or JPEG

🎨 Convert images to sRGB

Handy for preparing files before uploading them to NowCandid Events.

📚 New Capture App Camera Docs

We added a dedicated docs page for confirmed camera models that work with the Capture App.

More cameras may work than what’s listed, but this page focuses on models we’ve confirmed.

Docs page: https://app.nowcandid.com/docs/capture-app/cameras

🛍️ Retail Improvements

📬 New Contact Us form on retail

  • The Contact Us popup now includes a form that sends support an email with helpful details automatically included, such as browser info, window size, retail link, Event details, and order number when available. This should make support faster and reduce back-and-forth.

🖼️ Overlay step now comes before cropping

  • This prepares retail for future improvements while keeping product customization clearer.

🗓️ Smarter Year captions

  • Certain products now default the Year caption to the Event start year or participant Day 0 year instead of the current year. Helpful for late-December events or older graduation galleries.

🌍 International order fix

  • Fixed an edge case where some international orders could send multiple receipts and incorrectly show that the order wasn’t submitted.

🤳 Selfie Check-In & Capture App Updates

📶 Clearer Selfie Check-In upload errors

  • If a selfie upload fails, subjects now see a more specific error reason — like upload speed being too slow — so they know what to try next.

📱 Capture App 5.6.3 OTA update

  • Contact Info Settings now says Tap-A-Face or Type & Take based on the Event program
  • The 1000×1000 reference image requirement has been removed for Selfie Check-In Station and Roster Check-In, especially helpful for Android devices with lower-resolution cameras

That’s the week!

Virtual Group Builder is the big one, especially for sports and volume workflows — but between Client Outreach, Candy Image Studio, Image Converter, and retail support improvements, there’s a lot here to make your next Event easier to manage.

Keep creating magic,

Candy 🍬

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As the great philosopher Voltaire once said, "With great power comes great responsibility." Well, maybe it was actually Uncle Ben from Spider-Man, but the point still stands! As your photography business grows, you'll need to expand your team and delegate tasks. In this blog post, we'll share tips on hiring and training photographers to help you build your very own photography A-Team. And with the support of NowCandid, you'll be well on your way to a thriving photo business.

1. Define Your Ideal Photographer:
Before you start hiring, take the time to define the qualities and skills you're looking for in a photographer. Consider the specific niches your business covers, your brand identity, and the type of work environment you aim to create.

2. Scout for Talent:
Look for photographers through local photography clubs, online communities, social media, and job boards. Reach out to your network and ask for recommendations. When you can’t find photographers, find social, outgoing personalities, and train them to be photographers! Oftentimes, an outgoing person trained to be a photographer is an easier prospect than training a shy photographer to be outgoing.

3. Conduct Thorough Interviews:
During the interview process, ask questions that allow candidates to showcase their skills, experience, and personality. Review their portfolios, ask for references, and consider conducting a trial shoot to see how they perform in action.

4. Offer Competitive Compensation:
To attract top talent, offer competitive compensation packages that include fair wages, bonuses, and potential for growth within your company. If you compensate with base pay + a per image rate, be sure to paint the picture of what their pay would be if they were successful in taking a lot of pictures at an event!

5. Invest in Training and Development:
Once you've hired your team of photographers, invest in their ongoing training and development. Encourage them to attend workshops, webinars, and conferences to stay updated with industry trends and techniques. Use some of NowCandid's training resources, as it can help streamline the training! And don’t forget to always keep them connected with your business's core values.

6. Establish Clear Expectations:
Set clear expectations for your photographers regarding their roles, responsibilities, and performance metrics. Regularly review their progress and provide constructive feedback to help them grow and improve.

7. Foster a Positive Work Environment:
Create a supportive, collaborative work environment where your photographers feel valued and motivated. Encourage open communication, provide opportunities for team-building activities, and celebrate your team's successes.

Hiring and training photographers for your business is a crucial step in scaling your operations and ensuring long-term success. By defining your ideal photographer, scouting for talent, and investing in their development, you can build a strong, capable team that will help your business soar to new heights. Embrace your role as a leader, and assemble your photography A-Team with confidence!

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Youth sports photography is all about capturing the energy, passion, and camaraderie of young athletes as they embark on their journey to greatness. In this blog post, we'll share tips for getting started in youth sports portrait photography and team photos, and how NowCandid can help you achieve success in this exciting niche.

  1. Build Trust and Rapport with Athletes and Their Families:
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Let’s get in touch

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How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text
How to customize formatting for each rich text

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