Hey photo friends!

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This week’s updates are focused on clarity, quality, and efficiency—from sharper image previews across the board to a brand-new Face Matching Workflow, Roster Check-In.

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Let’s take a look! 👀

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🏅 New Workflow: Roster Check-In™

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Made for sports and other rostered shoots when you want Face Matching™ + a roster in one workflow.

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‍How it works:

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1. Upload a roster to the Event (via the Dashboard, under your Event's Participants & Contacts page)

2. In the Capture & Upload app, log into your Event and choose Roster Check-In™ as your shooting mode

3. Pick a name from the roster (or add one via Type & Take)

4. Take a quick reference photo (using the device's camera or a tethered camera)

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Done! Future image uploads, from the Capture & Upload app or from the Dashboard, will automatically match to that person and market them their new gallery.

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Note: Requires Capture & Upload App 4.20.10

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📋 Dashboard

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• 🏷️ PhotoTags on Tap-A-Face: You can now set PhotoTags when creating a participant via the manual Tap-A-Face available on the Image Details page
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• 🖼️ Higher-resolution images across key pages, including:
  • Manual Assign Images page
  • Image Release Gallery
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• 🎨 Overlay importer now shows full-frame previews (previously only banners)

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🛍️ Retail Site

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• 🧖 Confirmation popup when adding Retouch items to the cart—provides extra info to the subjects about the retouching process
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• 😊 Face Finder now shows higher-resolution previews for better clarity

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🔒 Private Image Download Galleries

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• 🖼️ Higher-res image previews for a sharper, more polished experience

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📱 iOS Capture App 4.20.10 (coming Oct 10–13)

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• 👥 New Workflow: Roster Check-In™ — streamline your workflow by checking in subjects directly using a roster and the Capture & Upload App
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• 💬 UI updates:
  • Most error popups replaced with native dialogs for cleaner alerts
  • Login popup stays open on invalid login (no more accidental closures)
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• ⚡ Performance boosts everywhere:
  • Less memory usage for uploads
  • Faster image details popups and Name Lookup lists
  • Better performance for image previews across the shooting page, film strip, image gallery, and FM Roster Check-In

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🧩 Smaller Fixes & Improvements

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• 📸 Faster image loading:
  • Participant list and event overview now use smaller thumbnails
  • PhotoRoster™ Selfie Check-In™ imports now load quicker
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• 🗂️ BGR folder fixes: Group status button behavior corrected for edit folder popups
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• 📍 Tap locations on Image Details page now align correctly
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• 🖼️ Higher-res thumbnails on Manage Images (even in the smaller grid view)
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• 💌 Email-only participants now receive new image alerts after placing an order
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• 🧠 Watermark improvement: Retail site static watermarking now shows the word “Copyright” instead of your business name — this helps prevent AI tools from removing it as platforms are adding copyright-protection safeguards

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That’s everything for this week! 💫

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From sharper previews to smarter check-ins, these updates make every step of your workflow a little smoother (and crisper!).

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Keep being amazing,
Candy 🍬

Shipping isn’t just about getting products into your customers’ hands—it’s a vital part of your business strategy. With NowCandid™, photographers gain control and flexibility to make shipping not just efficient, but profitable and professional.

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Let’s explore how shipping can work harder for your business.

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1. Flexible Shipping That Fits Your Business

Every photography business is different—and so are its logistics needs. With NowCandid™, you’re in control. You can set your shipping prices on a scale that fits your market, giving you the freedom to align costs with your audience, region, and event type.

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Want to keep things straightforward? Match your lab’s costs and pass them directly to customers.

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Need to account for higher packaging or handling expenses? Adjust your pricing accordingly.

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This flexibility ensures you can stay competitive, protect your margins, and offer customers transparent, fair pricing—without the guesswork or hidden fees.

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2. Shipping as a Profit Center

Instead of treating shipping as a pass-through expense, many photographers use NowCandid to turn it into a profit opportunity.

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By setting shipping rates slightly higher than lab cost, you can generate additional income per order—a small margin that adds up quickly across dozens or hundreds of orders.

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You’re already capturing the moments, managing the orders, and providing the customer experience. Why not let shipping work for you, too?

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A few dollars added to each order’s shipping fee can translate into a reliable, consistent revenue stream—helping you grow your bottom line without extra work.

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3. Shipping as a Customer Experience Tool

Shipping is more than a logistical step—it’s often the final impression your business makes. With NowCandid, every order is handled through a professional, automated process that builds trust and satisfaction.

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✅ Orders are processed with consistent timelines.

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✅ Taxes are automatically calculated and remitted as part of NowCandid’s marketplace facilitator model.

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✅ Communication is streamlined and branded under your business name.

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This creates a professional, polished experience that parents, schools, and organizations love. It’s not just about the product they receive—it’s about the confidence that it will arrive smoothly and on time.

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Why It Matters

Traditional photographers often see shipping as an unavoidable expense. NowCandid helps reframe it as a strategic lever—a small but powerful part of your business model that can:

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• Protect your profit margins through scalable rate control.
• Enhance customer trust with clear, reliable fulfillment.
• Boost your professional reputation through smooth delivery experiences.

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With full control and transparency, you can adjust your shipping strategy any time based on season, event type, or customer feedback.

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Final Thoughts

At NowCandid™, our goal is to help photographers build stronger, more profitable businesses—with smart tools that work behind the scenes.

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By managing shipping strategically—not just as a necessity but as part of your customer and revenue plan—you can deliver a better experience, strengthen your brand, and keep more of what you earn.

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👉 Ready to put your shipping strategy to work? Create your free account today and see how NowCandid helps you ship smarter.

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Hey photo friends!

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This week is packed with big news: multi-downloads in the Dashboard, a massive Mobile Dashboard update (with feature parity forever 🎉), and the upcoming Capture App 4.20.8 release.

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Let’s jump in:

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📋 Dashboard

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• 📥 Multi-select image downloads: On an Event’s Participants & Contacts page, you can now select multiple participants and download all their images at once (just like selecting images on Manage Images)
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• 🏷️ PhotoTags page downloads: Grab all images tied to a PhotoTag—either by participants assigned to the tag, or by images directly assigned to it
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• 🎨 UI polish: Dropdown menus now have more room for text and options

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📱 Mobile Dashboard (NowCandid App)

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• 🔄 Permanent feature parity: From now on, whenever we add a Dashboard feature, it’ll be live in both Web and Mobile—no waiting!
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• 🔗 Deeplinks: Clicking Dashboard links on your phone opens directly in the app (not the browser)
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• 📊 Widget: View total sales + a trailing 12-month chart right from your home screen
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• 🚀 App Shortcuts: Long press the app icon to jump into Events, Create Event, or Offers
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• 🔔 Order notifications: Changed from hourly to once every Friday, now with a new ka-ching! sound on iOS
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• 💻 Expanded availability: Now works on iPad and Android, not just iPhone
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• 🔄 Quick actions: Tap the logo at the top to share or refresh the page
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• 🖼️ New app icon + support for:
  • 🌙 iOS dark mode, tinted, & glass icons
  • 🎨 Android themed icons
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• ⚡ Performance boost: App size is now 10x smaller (lighter + faster!)

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Screenshots below!

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📷 Capture & Upload App 4.20.8 (coming Oct 3–5)

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• 🛠️ Fix: Hamburger menu no longer shows regular Positive ID methods as active while in Group Session mode
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• 🖼️ Fix: Image preview UI corrected when switching between horizontal & vertical previews
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• 📱 Fix: Mobile navigation buttons no longer shift awkwardly when logging into an event
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• ⚡ Performance: Network requests now handle cellular ↔ Wi-Fi handoff more smoothly (prevents duplicate uploads in rare cases)
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• 🍬 Other: Candy chat is now Dashboard-only (removed from the Capture App)

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That’s everything for this week! 💫

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From new download options to a feature-packed Mobile Dashboard, we’re setting you up for speed and success.

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Keep being amazing,
Candy 🍬