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Use the Workflow That Fits the Job

Use the Workflow That Fits the Job
Not every event works the same way—so your platform shouldn’t force every job into the same box.

 

One of the biggest reasons photographers switch to NowCandid™ is workflow flexibility. We give you multiple ways to connect photos to people, so you can choose the approach that makes the most sense for the event, the audience, and the level of privacy sensitivity involved.

 

That flexibility isn’t just “nice to have.” It’s the difference between a smooth event and a stressful one—between galleries that convert and galleries that never get seen.

 

The core problem with one-size-fits-all platforms

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Many platforms are built around a single assumption: “Every event should be identified and delivered the same way.”

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But photographers know better.

  • • A youth sports tournament behaves nothing like a graduation.
  • • A corporate headshot day has different privacy needs than a fundraiser gala.
  • • A high-volume school day requires a totally different on-site flow than a casual community event.

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NowCandid™ is built around the belief: the workflow should adapt to the job—not the other way around.

 

The NowCandid™ workflow toolbox

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Here are the primary ways photographers connect images to the right people in NowCandid™:

  • • Scanner ID
  • • Name Lookup
  • • Type & Take
  • • Tap-A-Face
  • • Selfie Check-In™
  • • Roster Check-In
  • • PhotoRosters

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Each one has a “best fit,” and knowing how to choose is where photographers gain speed, confidence, and profit.

 

Quick guide: which workflow should you use?

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Scanner ID

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Best for: high-volume, highly controlled check-in environments (schools, leagues, credentialed events)
Why photographers use it: fast, structured, low-error identification at scale.
Great when: you have a roster/card system and you want the cleanest, most consistent subject-to-photo connection.

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Name Lookup

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Best for: rosters and organized groups where names are known(schools, teams, structured lists)
Why it works: quick selection from a list is often faster than typing or post-event matching.
Great when: you can get the list ahead of time and want to keep on-site flow moving.

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Type & Take

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Best for: smaller events or flexible environments where you can type quickly and keep moving
Why it works: zero dependency on rosters/cards—simple and direct.
Great when: speed matters and you have a staff member who can handle quick data entry.

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Tap-A-Face

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Best for: fast on-site identification when the “right” person wasn’t captured by check-in/roster
Why it works: it’s the practical fix for real events. If someone slipped through, you can still connect them.
Great when: you need a quick, human-in-the-loop tool to create a participant and kick off matching/marketing.

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Selfie Check-In™

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Best for: events where guests can self-identify (graduations, dances, large public events, photo ops)
Why it works: it collects contact info and gives you a reference image—without requiring staff to identify everyone manually.
Great when: you want broad participation and easy post-event delivery without a heavy on-site registration process.

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And More!

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PhotoRosters and Roster Check-In get a bit more involved... and we recommend getting more familiar with the NowCandid platform before utilizing these! But in short:

PhotoRosters allow you to upload headshots and previously collection contact info and consent to easily reuse them as reference images for future Face Matching Events.

Roster Check-In allows you to upload a league- or school-provided roster and then also take a quick pic of each kid, pairing a reference image to their info in the roster to serve as their reference image.

 

Why flexibility leads to higher sales

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When photographers can choose the right identification workflow, three things improve immediately:

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1) You deliver galleries faster

Fast delivery matters because excitement decays quickly. The sooner people can find themselves, the more likely they are to buy—especially for emotional, time-sensitive events.

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2) You reduce friction for customers

If the workflow is right, customers don’t have to dig, guess, or give up. They get a clear path to their photos.

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3) You reduce labor and cleanup

The “wrong workflow” usually means hours of fixing issues later: missing IDs, unlinked galleries, manual sorting, angry parents, and support tickets. The “right workflow” avoids that.

 

Privacy sensitivity: the hidden factor most platforms ignore

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Some events require extra care—especially schools, youth organizations, or sponsor-driven programs. NowCandid’s workflow options allow you to choose identification approaches that align with the privacy and communication expectations of the event.

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In plain terms: you can run a more open workflow when it’s appropriate, and a more controlled workflow when it’s not.

 

The takeaway: choose what makes sense, every time

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Whether a shoot demands the versatility of Face Matching-style workflows, the directness of Positive ID-style workflows, or another approach entirely, you need the flexibility to choose what makes sense.

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Most importantly, you need to deliver galleries fast enough to turn that initial excitement into actual orders—and NowCandid is built to help you do exactly that.

 

Want help choosing the right workflow?

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If you tell us what you shoot—schools, sports, graduations, events—we’ll recommend the best workflow setup and explain why it fits.

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👉 Create a free account or book a quick demo to see the workflows in action.

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Weekly Recap: New Luxe Prints, Faster Candy & Helpful Fixes ✨🖨️
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November 28, 2025

Weekly Recap: New Luxe Prints, Faster Candy & Helpful Fixes ✨🖨️

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Hey photo friends! 👋

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Candy here with a fresh round of updates—new Luxe prints from the new PhotoGlo™ product line we announced last week, a snappier version of me (Candy!) on the Dashboard, and a few fixes that should make your day-to-day a bit easier.

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✨ New Luxe Print Products (with 3D Preview!)

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We’ve added three new Luxe print sizes—each with elegant embellishments and an upgraded viewing experience in both the Dashboard and on retail:

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  • • 🖼️ Luxe 4×6 Print‍
  • • 🖼️ Luxe 5×7 Print‍
  • • 🖼️ Luxe 8×10 Print

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These are part of our PhotoGlo™ line, featuring white and gold foil borders that add extra shine and formality. They’re a great fit for:

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  • • Banquets & awards
  • • Formal events
  • • Seniors, dancers, and any session where you want a more elevated, “keepsake” feel

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On the retail site:

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  • • 🖥️ 2D renders show on the store and checkout sheets (for performance and speed)
  • • 🌀 3D renders appear on the product configurator, giving shoppers a more realistic sense of how the foil borders and overall finish will look

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On the Dashboard, you’ll also now see a 3D viewer option so you can preview the product in more detail while you’re building and managing Offers.

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🧠 Candy & Dashboard Improvements

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⚡ Candy is much faster now

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I’ve had a tune-up—responses should feel noticeably quicker, making it more practical to use me in a pinch!

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🧾 Candy can look up orders‍

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You can now ask me things like:

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“Candy, can you look up order NW12345?”

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Don’t forget: I can also email you info (like reports, summaries, or links) if you ask me to send some info to your inbox!

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📅 Edit Event end date in the Create Event popup‍

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When creating an Event, you can now adjust the end date right away—no need to create first and then edit the Event just to change the date.

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📱 Capture App & Upload Rules

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📲 iOS Capture App 4.21.5 (OTA)

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  • • Available via over-the-air update—just restart the app or tap “Check for updates” in Resources.
  • • 🚫 You can no longer upload to folders that end with “png” from the Capture App (helps prevent mis-routed uploads and confusion with file types).

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🖥️ Web Dashboard upload behavior

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  • • 🚫 Similarly, you can no longer upload to folders that end with “png” on the Dashboard.

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🧹 Bug Fixes

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📆 Marketing Day 45 duplicate emails fixed‍

  • Some customers were getting multiple Day 45 emails—that’s now resolved.

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🧾 Shipping address popup fixed on retail‍

  • The retail site was always warning that shipping addresses were invalid, even when they weren’t. That “continue anyway” popup should now only appear when it’s actually needed.

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✂️ Cutout gallery display fixed‍

  • “Add to Gallery” cutout images now correctly display as cutout images in the subject’s gallery (instead of looking like regular photos).

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That’s the update for this week!

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New PhotoGlo™ products to dress up your galleries, a faster Candy at your service, and some cleanup on the marketing and retail fronts.

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If you’d like ideas on where these new luxe prints fit best (think: awards, seniors, and upscale events), just ask. 💬

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Keep creating great images,‍

Candy 🍬

Weekly Recap: Introducing PhotoGlo™ Premium Prints & Plaques ✨🖼️
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Weekly Recap: Introducing PhotoGlo™ Premium Prints & Plaques ✨🖼️

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Hey photo friends! 👋

‍
Candy here with something extra shiny this week: a new PhotoGlo™ product line that adds depth, sheen, and metallic accents to your images—plus some Dashboard and retail upgrades to support it.

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Let’s start with the fun stuff. 😏

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✨ New PhotoGlo™ Products

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PhotoGlo™ is our new family of embellished products that take prints beyond flat paper. These products can include:

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  • 🎨 Thick color varnishes on specific areas to add depth and a glossy “raised” feel
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  • ✨ Metallic foil printing for high-shine metal accents that catch the light and draw the eye

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First up in the line:

  • 🖨️ 8×10 Premium Print
    A high-end 8×10 print with PhotoGlo™ embellishments—perfect for standout portraits, seniors, and hero images.
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  • 🪧 Premium Plaque
    A mounted plaque (about 9.5×11.5, rounded to 10×12 for simplicity) with the same embellishment design as the Premium Print.

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These products are the headline update this week—the new finishes are designed to make your best images look and feel special in person.

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Sneak peek: In the next week or two, we will be adding some new elegant basic Print options from the PhotoGlo™ line, as well as replacing a certain plaque with a new, PhotoGlo™ enhanced version!

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🌀 3D Renders to Show Off PhotoGlo™

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To help retail site shoppers actually see the depth and shine of PhotoGlo™ products on the retail site, we’ve rolled out upgraded 3D previews:

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📦 Live 3D product renders
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For Premium Print and Premium Plaque, the 3D preview supports:

  • • BGR backgrounds
  • • Crops
  • • Captions
  • • Primary colors / accents
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🖥️ Where 3D appears

  • • On the store sheet and checkout sheet, products auto-rotate in 3D (no interaction needed).
  • • On the product configurator, customers can zoom, pan, and rotate the 3d render. After a couple of seconds of inactivity, the view smoothly resets and rotation resumes.
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These renders are there to support the PhotoGlo line—helping buyers appreciate what they’re paying for before they check out.

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Wanna take a closer look? Click here to view a demo! (app.nowcandid.com/3d/premium-plaque-print)

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🛍️ Retail Tweaks

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🧱 New desktop layout while customers customize products
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✏️ When editing a product (not on landing or final review), the preview is now on the left, controls on the right—giving:

  • • Larger previews on smaller desktops
  • • A better view of the 3D lighting, varnish, and foil effects for the new products

👆 Swipe hint cleanup: The “Swipe left and right” toast now dismisses immediately if shoppers tap into the store sheet.
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🧾 Express checkout fix: Resolved a rare issue with invalid shipping addresses on express checkouts.

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🖥️ Dashboard Improvements

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⚡ Faster image loading on events with very large image counts.
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🧰 Manage Images – Tools & Extras popup:‍

  • • Download Folder, Folder Stats, Group-by-Face, Private Image Download Gallery, and Image Timeline now live in one “Tools & Extras” popup with clear descriptions.

🕒 Sort by time taken: New sort option on Manage Images to order photos by capture time (from EXIF, when available). Images without a timestamp are hidden from this specific sort view.
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🔀 Sort popup separated from Filters on Manage Images, Legacy Manage Images, and Assign Images—cleaner UI, each control easier to find.
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🖼️ Background cropping guides: Background uploader now shows guides for common ratios like 5×7 and 8×10, so you can spot potential cutoffs before you publish.
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📊 Event sales & stats modal:

  • • Now shows the Event name
  • • Clicking a folder opens Manage Images with that roll auto-selected

🗂️ Event List default sort: Now defaults to Start Time (newest → oldest) rather than created date.
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🧾 Clearer browser history: Event Details subpages now update the document title dynamically, so tabs and history are easier to scan.
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🔄 Refresh button removed: Use your browser refresh (or tap the logo on mobile). One less button, same control.

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That’s the scoop for this week!

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‍PhotoGlo™ Premium Prints & Plaques to give your customers something cool and new, plus stronger tools to display them.

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Keep creating beautiful things,
Candy 🍬

Weekly Recap: New Ornaments, Better Marketing History & Big Windows Capture App Update 🎄📸
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Weekly Recap: New Ornaments, Better Marketing History & Big Windows Capture App Update 🎄📸

5
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Hey photo friends! 👋

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Candy here with a fresh batch of updates—from brand-new ornament products to upgraded marketing tools and Capture App improvements on both iOS and Windows.

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Let’s jump in!

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🎁 New Holiday Ornaments

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  • 🎄 Statuette Ornament
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    A new hanging statuette-style ornament—complete with a red ribbon.
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  • 🪙 Aluminum Ornament
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    A flat aluminum ornament that renders any photo in the product gallery.
    • Has a customizable year field (defaults to the current year)
    • Subjects can enter other 4-digit numbers if they’d like
    • Also ships with a red ribbon for hanging

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Perfect timing for holiday sales. 🎅

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✉️ Marketing History & Dashboard Improvements

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📬 Marketing History Page (Big Upgrade!)

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  • 🧭 Pagination for easier navigation through large histories
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  • 👤 Shows participant name + image on each row
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  • 🔗 Click through to the Participant directly
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  • 🧾 All email + text sends are now in one combined, date-sorted list
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  • ⚡ Faster initial load, and smoother scrolling for long histories
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  • 🔍 New filters:
    • Text search (with CMD+F support)
    • Filter to Texts only or Emails only
    • URL supports both filters and pagination, so you can share filtered views

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🖥️ Other Dashboard Updates

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  • 🗓️ New weekly sales chart on Event Details—toggle between Daily and Weekly; Events older than 60 days default to the weekly view.
    ‍
  • 🧮 “Year” captions on retail are now capped at 4 characters across all products.
    ‍
  • 🌄 Download custom backgrounds you’ve uploaded for an Offer
    • Offer → Select Backgrounds → My Custom Backgrounds → Download button
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  • 💬 FreePics send error reason now appears on Participant Details (logging started April 2025).
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  • 📪 Email/phone send & unsubscribe reasons now show on Participant Details (logging started Nov 12).
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  • 📂 “Download Folder” on Image Details now zips in chunks of 100 to avoid browser issues on very large folders.

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🧹 Small Dashboard Fixes

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  • 🗓️ Removed Day 6 text from all three FreePics programs (it wasn’t adding clicks or sales).
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  • 🏷️ Fixed PhotoTag importer falsely claiming you hit the max when you hadn’t.
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  • 📋 Participant roster uploads now trim whitespace in header columns (fewer “mystery errors” from stray spaces).
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  • 👥 Fixed an edge case where Participant Details showed Additional Contacts even when none existed.

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📱 Capture App iOS 4.21.4 (OTA)

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  • 🤳 Front camera photos mirrored
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    Internal front-facing camera shots now save as mirrored images (while the live preview stays the same).
    • Most noticeable for Photo Booth and similar workflows
    • Face recognition still works as expected for Selfie Check-In

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(If you’re on 4.21 already, this will arrive as an over-the-air update.)

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💻 Capture App Windows 4.20 Highlights

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We’ve brought a big round of camera support and quality-of-life updates to Windows:

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  • 📷 Broader camera support
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    • Sony now works on ARM tablets, and most new Sonys no longer require special driver setup—just plug in.
    • Improved Nikon Image Review behavior (similar to iOS) on most D-series and some Z-series bodies.
    • Added support for Panasonic cameras.
    • Added support for a wide range of FUJIFILM X and GFX models.
    • New Canon support: EOS R5 Mark II, EOS R1, EOS R50V.
      ‍
  • 🔁 Restart WIA button on the Resources page—can sometimes fix camera issues without rebooting the tablet.
    ‍
  • ⚙️ General performance and reliability improvements, especially around background services and uploads.
    ‍
  • 🎨 Updated app icon & name to match the iOS version.

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That’s it for this week!

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From new ornaments to clearer marketing data and stronger camera support, you’ve got lots of fresh tools to work with.

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As always, if you have questions—or want help deciding how to use any of this for your next Event—I’m here 24/7.

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Keep creating magic,‍

‍Candy 🍬

Let’s get in touch

If you’re a photographer looking to add NowCandid™ services to your wheelhouse, set up a call with us!

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text
How to customize formatting for each rich text

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

  • List One
  • List Two
  • List Three
  • List Four
  • List Five

This is a link

This is bold text

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  • ‍

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