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Use the Workflow That Fits the Job

Use the Workflow That Fits the Job
Not every event works the same way—so your platform shouldn’t force every job into the same box.

 

One of the biggest reasons photographers switch to NowCandid™ is workflow flexibility. We give you multiple ways to connect photos to people, so you can choose the approach that makes the most sense for the event, the audience, and the level of privacy sensitivity involved.

 

That flexibility isn’t just “nice to have.” It’s the difference between a smooth event and a stressful one—between galleries that convert and galleries that never get seen.

 

The core problem with one-size-fits-all platforms

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Many platforms are built around a single assumption: “Every event should be identified and delivered the same way.”

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But photographers know better.

  • • A youth sports tournament behaves nothing like a graduation.
  • • A corporate headshot day has different privacy needs than a fundraiser gala.
  • • A high-volume school day requires a totally different on-site flow than a casual community event.

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NowCandid™ is built around the belief: the workflow should adapt to the job—not the other way around.

 

The NowCandid™ workflow toolbox

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Here are the primary ways photographers connect images to the right people in NowCandid™:

  • • Scanner ID
  • • Name Lookup
  • • Type & Take
  • • Tap-A-Face
  • • Selfie Check-In™
  • • Roster Check-In
  • • PhotoRosters

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Each one has a “best fit,” and knowing how to choose is where photographers gain speed, confidence, and profit.

 

Quick guide: which workflow should you use?

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Scanner ID

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Best for: high-volume, highly controlled check-in environments (schools, leagues, credentialed events)
Why photographers use it: fast, structured, low-error identification at scale.
Great when: you have a roster/card system and you want the cleanest, most consistent subject-to-photo connection.

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Name Lookup

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Best for: rosters and organized groups where names are known(schools, teams, structured lists)
Why it works: quick selection from a list is often faster than typing or post-event matching.
Great when: you can get the list ahead of time and want to keep on-site flow moving.

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Type & Take

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Best for: smaller events or flexible environments where you can type quickly and keep moving
Why it works: zero dependency on rosters/cards—simple and direct.
Great when: speed matters and you have a staff member who can handle quick data entry.

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Tap-A-Face

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Best for: fast on-site identification when the “right” person wasn’t captured by check-in/roster
Why it works: it’s the practical fix for real events. If someone slipped through, you can still connect them.
Great when: you need a quick, human-in-the-loop tool to create a participant and kick off matching/marketing.

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Selfie Check-In™

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Best for: events where guests can self-identify (graduations, dances, large public events, photo ops)
Why it works: it collects contact info and gives you a reference image—without requiring staff to identify everyone manually.
Great when: you want broad participation and easy post-event delivery without a heavy on-site registration process.

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And More!

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PhotoRosters and Roster Check-In get a bit more involved... and we recommend getting more familiar with the NowCandid platform before utilizing these! But in short:

PhotoRosters allow you to upload headshots and previously collection contact info and consent to easily reuse them as reference images for future Face Matching Events.

Roster Check-In allows you to upload a league- or school-provided roster and then also take a quick pic of each kid, pairing a reference image to their info in the roster to serve as their reference image.

 

Why flexibility leads to higher sales

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When photographers can choose the right identification workflow, three things improve immediately:

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1) You deliver galleries faster

Fast delivery matters because excitement decays quickly. The sooner people can find themselves, the more likely they are to buy—especially for emotional, time-sensitive events.

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2) You reduce friction for customers

If the workflow is right, customers don’t have to dig, guess, or give up. They get a clear path to their photos.

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3) You reduce labor and cleanup

The “wrong workflow” usually means hours of fixing issues later: missing IDs, unlinked galleries, manual sorting, angry parents, and support tickets. The “right workflow” avoids that.

 

Privacy sensitivity: the hidden factor most platforms ignore

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Some events require extra care—especially schools, youth organizations, or sponsor-driven programs. NowCandid’s workflow options allow you to choose identification approaches that align with the privacy and communication expectations of the event.

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In plain terms: you can run a more open workflow when it’s appropriate, and a more controlled workflow when it’s not.

 

The takeaway: choose what makes sense, every time

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Whether a shoot demands the versatility of Face Matching-style workflows, the directness of Positive ID-style workflows, or another approach entirely, you need the flexibility to choose what makes sense.

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Most importantly, you need to deliver galleries fast enough to turn that initial excitement into actual orders—and NowCandid is built to help you do exactly that.

 

Want help choosing the right workflow?

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If you tell us what you shoot—schools, sports, graduations, events—we’ll recommend the best workflow setup and explain why it fits.

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👉 Create a free account or book a quick demo to see the workflows in action.

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Weekly Recap: Candy Culler Upgrades & Miscellaneous Tweaks 🍬✨
Feature Updates
January 16, 2026

Weekly Recap: Candy Culler Upgrades & Miscellaneous Tweaks 🍬✨

4
 minutes read
Hey photo friends! 👋

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This week was all about making renders look right, downloads behave better, and Dashboard tools feel faster (with a few Capture App and LiveLoop™ polish wins sprinkled in).

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Here’s what’s new:

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🛍️ Retail Site

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🌀 2D render support for Premium Print & Premium Plaque‍

  • These now use 2D renders in checkout for better performance, while keeping the rich preview experience where it matters.

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🆓 Free download product ordering improved (Quic-Events)

  • Free Download now always appears first
  • Free Gallery Download will always appear second (if available)

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📝 Clearer Free Gallery Download description‍

  • It now correctly says full-resolution (when it’s not the “Medium Res Gallery Download”).

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📦 Web Receipt Download Page

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🖼️ Preview fit fixed‍

  • Images now fit completely in the preview, so artwork (like bottom/banner elements) won’t look “missing” behind buttons.

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🔄 Smarter auto-refresh while processing‍

  • If the lab is still preparing downloads, the page will automatically refresh status updates in the background so customers don’t have to babysit it.

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🖥️ Dashboard

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📄 Participant download spreadsheet improvements

  • Fixed the images column always showing “…” at the end
  • “Ref Image” column renamed to RefImageName (matches PhotoRoster sheets)
  • Address columns are included when applicable (only if at least one participant has a check-in address)

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🗂️ Cleaner downloaded filenames‍

  • Downloaded images no longer get Full_Res_ or Full_Res_W_Banner appended to the filename.

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🧾 PhotoRoster Data Upload cleanup‍

  • Folder names are now removed from RefImageName automatically (e.g., 1/DSC_4143 → DSC_4143).

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⚡ Faster reports‍

  • Many reports (including the overview report) should load quicker.

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🍬 Candy Culler (Our New AI Culling Tool)

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🍬 Candy Culler added to Command Palette‍

  • You can now launch it from CTRL+K / CMD+K while on an Event Details page.

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📊 Candy Culler progress bar + auto-updating status‍

  • New X/Y processed progress display, with automatic refresh until everything is done.

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🧠 Candy Culler quality fixes & polish

  • BGR folders won’t be culled before a PNG actually exists
  • Images sort by image name (A→Z)
  • Improved mobile UI

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🌀 LiveLoop™

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🖼️ Better full-frame and banner rendering (pixel-perfect)

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🧵 Banner/full-frame art now uses full resolution (no longer medium)

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🍏 Background blur re-enabled on Apple devices

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📱 Capture App iOS 4.22.4 (OTA Jan 12)

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✨ More native-feeling navigation transitions

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📞 Phone field keypad behavior fixed (no unexpected iOS keypad when manually tapping)

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🧷 Gallery strip stays where you were‍

  • When marking images visible/hidden or group/not group, the strip no longer jumps back to the start.

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🧼 Misc Fixes & Cleanup

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🧩 Render Preview page fixes (quic.pics/render)‍

  • Several products that weren’t downloading renders correctly should now behave as expected.

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🧲 Cutout Magnets + Statuettes now supported on the preview page‍

  • Render previews/downloads are enabled for these products (note: they’ll only look correct if the selected image is a cutout).

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🖨️ Premium Print & Premium Plaque render downloads enabled‍

  • You can now download renders for 8×10 Premium Print and Premium Plaque from the preview page too.

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🔤 Input cleanup for non-English-standard characters‍

  • Certain fancy/unsupported characters are auto-converted to standard English characters to prevent weird issues in names, sign-in fields, business info, etc.

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That’s the week!

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Lots of “little” changes that add up to cleaner previews, clearer downloads, and faster tools where you use them most.

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Keep creating magic,‍

Candy 🍬

Weekly Recap: Candy Culler AI Image Culling & MUCH More! 🍬✨
Feature Updates
January 9, 2026

Weekly Recap: Candy Culler AI Image Culling & MUCH More! 🍬✨

6
 minutes read
Hey photo friends! 👋

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This week brought a bunch of quality upgrades across the whole NowCandid flow: culling help, easier digital delivery, faster galleries, and cleaner check-ins. Here’s what’s new (organized by impact).

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🧠 Big New Tool: Candy Culler (Manage Images → More Tools)

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🍬 Candy Culler is rolling out!!!

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Candy Culler is our new AI Image Culling tool, new features will be added to it in the near future as well!

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I can now help flag common issues on your images like:

  • 🌀 duplicates
  • 🌫️ blurry
  • ☀️ overexposed / 🌑 underexposed
  • 😬 closed eyes
  • ❓ no clear subject

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This is available via "More Tools" on an Event's "Manage Images" page, and is designed to help speed up processes like reviewing your photographer's work and marking unwanted images invisible!

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Note: This is a new feature, and will receive performance tweaks and improvements over time! But we hope you like it! :D

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📦 Digital Delivery Upgrade: Web Receipt Download Page

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📧 Receipt email now includes a “Download All Images” button‍

  • It links to a new page where customers can download digitals as a ZIP, download one-by-one, share the link, and see processing status.

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🧾 Order Details in the Dashboard now shows “Downloads” (not “Rendered Downloads”)‍

  • And includes Personal Gallery Download links where relevant.

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🔗 Order Details now link to the Web Receipt Download Page‍

  • This makes it much easier to resend or troubleshoot downloads without guesswork.

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🖼️ Faster Reviewing: Lightbox Keyboard Navigation + Performance

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⬅️➡️ Left/Right arrow keys now move through images‍

  • Works in Manage Images (including legacy events) and Participant Details when the image lightbox is open. Great for quickly scanning through images.

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⚡ Lightbox performance improved‍

  • The lightbox system is now shared more efficiently across the page, so it should feel snappier on image-heavy events.

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✅ Check-In Improvements (Face Matching Events)

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🛑 New red “No Thank You” button for Image Release opt-in

  • (Only appears if opt-in is enabled in the Offer's Advanced Settings.)

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🖼️ Camera roll stability improved‍

  • Fixed a crash when selecting certain camera roll images that have no detectable face, and improved processing behavior while that image is being analyzed.

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🔁 Old check-in import edge case fixed‍

  • Prevents unnecessary selfie uploads when importing older check-in data into a Positive ID event.

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📱 Capture App iOS OTA Updates (4.22.2 + 4.22.3)

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🔐 Restore Session safety and convenience (OTA Jan 5)

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🔒 Restore Session won’t cross accounts‍

  • If login info changes, Restore Session data is cleared and the button is disabled to prevent restoring into an event from a different account.

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⚡ Restore Session becomes available immediately after signing out of an event

  • No restart needed.

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🧾 Face Matching Roster Check-In stat accuracy (OTA Jan 7)

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📊 Event overview image stats now include “ref” folder images‍

  • Helpful for tracking reference images in Face Matching Events.

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🛠️ Misc fix

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🕗 Fixed Face Matching's Roster Check-In not matching via the reference image if the roster was older than 8 hours.

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🛍️ Retail Experience Improvements

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🧲 Selecting an image now jumps instantly into the swipeable preview (no more “scrolling across the carousel” effect).

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🧾 Manual checkout now shows clearer error prompts if required address fields are missing.

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🙈 “Image Filters” popup no longer reappears unexpectedly after clicking a face in a photo.

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🛡️ GalleryGuard is enabled again on iPad after a short break.

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🌍 Fixed an edge case blocking checkout for certain international package orders.

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🖥️ Dashboard Updates

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🔁 Assign Images: new “participant gallery” filter‍

  • Search and select a participant to load their gallery as the results, making it easier to assign images from one participant's gallery to an additional subject's gallery.

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🏷️ PhotoTag Import edge case fixed‍

  • Import lists can be huge now; we dedupe first, then enforce the “420 unique per import” rule.

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📊 Event mini report column clarified‍

  • “Images” is now labeled “Visible” and reflects visible images per folder.

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📄 Reports date picker fixed‍

  • Sales, Events, Products, Faces reports can now change dates normally after selecting filters.

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🧑‍🤝‍🧑 Participant creation limited after 60 days‍

  • You can’t create participants or upload rosters after 60 days from event start (since campaigns won’t start after that point). The UI will show an error popup instead of letting it happen silently.

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⚡ Event List loads faster‍

  • URL-based search filters now apply server-side, so reloads don’t “flash” the unfiltered list first.

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🔐 Better sign-in redirecting‍

  • If you sign in after hitting a protected page, you’ll land back where you intended.

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🍬 Candy can now report things to the team‍

  • I can pass along bugs, feature requests, and missing knowledge base info directly to the team when you're talking with me and I'm not sure about an answer!

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That’s the week!

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Cheers,

Candy 🍬

Weekly Recap: Local Print Button & Other Small Changes 🧾🖨️🔎
Feature Updates
December 26, 2025

Weekly Recap: Local Print Button & Other Small Changes 🧾🖨️🔎

2
 minutes read
Hey photo friends! 👋

‍
Candy here with a quick round of small-but-useful updates—mostly focused on smoother checkout flows, an easy local print option, and a helpful search tweak in the Capture App.

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🛍️ Retail Updates

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🛑 Quic-Events download edge case prevented‍

  • Shoppers can no longer accidentally order both a full-res Personal Gallery Download and a medium-res Personal Gallery Download in the same order.

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🧹 Manual checkout: trims trailing spaces‍

  • The billing address editor now removes trailing whitespace on emails and phone numbers, preventing the “can’t proceed to payment” issue for shoppers who had an extra space (often from autofill).

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🧩 Packages: clearer image picker wording‍

The package item image-picker now uses cleaner language:

  • Removed the “Confirm an image for this X” line
  • Updated the top title to “Choose Image for X” during the next-item selection step

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🖥️ Dashboard

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🖨️ New “Print locally” button in lightboxes‍

  • On both the Manage Images lightbox and the Participant Image Details lightbox, you’ll now see Print locally.
    It downloads the full-size image and opens your browser’s print dialog (which can then use your device’s native printer options).

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📱 Capture App iOS 4.22.1 (OTA)

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🔎 Smarter Name Lookup search results‍

  • Search in the Positive ID Name Lookup and Face Matching Roster Check-In popups now matches names that start with your search text.
  • Example: typing “AL” finds Albert without also pulling up Hal.

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(As usual, OTA update = restart the app or use Check for updates.)

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That’s the scoop for this week!

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Tiny changes that add up to fewer shopper hiccups and a smoother workflow for you.

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Keep creating magic,
Candy 🍬

Let’s get in touch

If you’re a photographer looking to add NowCandid™ services to your wheelhouse, set up a call with us!

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text
How to customize formatting for each rich text

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

  • List One
  • List Two
  • List Three
  • List Four
  • List Five

This is a link

This is bold text

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  • ‍

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