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New Orleans Event Photography: Social Sales Up 60%

New Orleans Event Photography: Social Sales Up 60%

New Orleans Event Photography, led by the dynamic duo of Amy Lombardo and Brian Junod, has had quite the success at a recent social Event!

Though they had successfully covered this annual social Event in 2022, their experience and preparation, combined with NowCandid's improvements over the past year, led to over a 60% increase in sales covering the same Event in 2023.

Left: Amy Lombardo     Right: Brian Junod

The Backstory

New Orleans Event Photography embarked on their NowCandid journey just a week before covering the same annual social event in 2022.

Despite the brief preparation period, they managed to prepare Microsoft Surface Go tablets to utilize NowCandid’s Tap-A-Face, connected to the internet via LTE hotspot, to generate over $15,000 in sales. Typically, devices with LTE built-in are highly recommended, but in a pinch, an LTE hotspot works!

This impressive feat marked just the beginning of their journey with NowCandid! Their 2023 results were even more impressive.

Elevating Sales through Education and Experience

Building on their initial success, the team sought to deepen their understanding of NowCandid's capabilities through workshops and mentorships. This proactive approach was key to their remarkable 60% sales increase.

"With the mentorships and workshops we have done over the past year, we have grown the sales of the same event over 60%," they reported. This educational commitment catapulted their sales from over $15,000 in 2022 to over $25,000 in 2023.

It's worth mentioning that their profit (before paying their photographers & crew) was well over $20,000. An almost 83% profit margin! Not bad for an Event where they were only taking photos for 5 hours.

What were some of the lessons learned through workshops and mentorships? 

Putting some of the more nuanced lessons aside, the basics were: more photographers, more images taken, using LTE-enabled tablets, and knowing when and how to utilize Selfie Check-In.

While in 2022 New Orleans Event Photography had 4-5 photographers at the Event, in 2023 they had 7 photographers in total, with approximately 7 additional crew members there for support.

Additional photographers allowed a significant increase in poses and images taken, while the additional crew streamlined the Event and allowed them to garner hundreds of Selfie Check-Ins as attendees arrived at the Event. Amy & Brian could not have succeeded at this Event without the help of their awesome photographers and crew!

By having additional crew present to acquire Selfie Check-Ins, the photographers did not need to spend as much time on tapping faces (though there were still plenty of Tap-A-Face entries at their Event as well) allowing them time to take even more images.

What New Orleans Event Photography Liked Most About NowCandid:

Focusing on the Photography

One of the standout features that Amy and Brian emphasized was the ability of NowCandid to simplify the complexities of the photo sales process. This allowed them and their team to concentrate fully on their photography and increasing their volume.

"It is nice to be able to just focus on the photography aspect knowing that the sales, marketing, and technical features are being handled by NowCandid," they shared. This focus on photography ensured thorough and professional coverage of the event, enhancing the overall customer experience.

Ease of Use and Customer Satisfaction

The intuitive nature of NowCandid played a significant role in streamlining their workflow and enhancing customer satisfaction.

"Our customers have loved the experience of instantly receiving their photo proofs and being able to order on the spot," Amy & Brian noted. Instant gallery delivery not only simplified the process for the photographers, but also delighted their clients.

Responsive Improvements and Growth

Over the past year, New Orleans Event Photography witnessed firsthand the evolution of NowCandid's Capture & Upload app.

"The NowCandid crew listens to feedback and has vastly improved the application since we first used it a year ago," they acknowledged. This responsiveness to user feedback demonstrates NowCandid’s commitment to continuous improvement, aligning with the evolving needs of professional photographers.

The story of New Orleans Event Photography and NowCandid is one of collaboration, innovation, and remarkable growth.

Their journey showcases how the right tools, combined with a focus on quality and customer satisfaction, can lead to exceptional outcomes in event photography.

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Weekly Recap: Horizontal 3D Plaques, Event Calendar View & PhotoTag LiveLoop Links 📅🌀
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December 12, 2025

Weekly Recap: Horizontal 3D Plaques, Event Calendar View & PhotoTag LiveLoop Links 📅🌀

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Hey photo friends! 👋

Candy here! This week’s updates are big on visual workflows: more orientation options for our 3D products, a new Calendar view for Events, and PhotoTag-powered LiveLoop™ links for better slideshow control.

Let’s jump in!

🖼️ Big Product Upgrade: Horizontal Orientation for 3D Plaques & Prints

End customers now have more flexibility when ordering these 3D-rendered products:

🎓 Graduation Plaque now supports a new horizontal design

  • • 🔄 Customers can switch orientations during the live 3D render
  • • 🖼️ Updated 2D render support included as well

🪧 Premium Plaque now supports a horizontal design

  • 🔄 Orientation can be switched during the live 3D render

🖨️ Premium Print now supports a horizontal design

  • 🔄 Orientation can be switched during the live 3D render

✍️ Caption preview fix: Premium Print/Plaque now correctly reflect the default “Line 2” in the 3D render before a shopper enters their own text

These updates make it easier to sell premium products even when the “best” shot isn’t a perfect vertical crop.

📅 New Dashboard Event Calendar View

Prefer a more visual way to plan and review your schedule?

🗓️ Event Calendar is now available via the calendar button on the Event List page

👀 Great for spotting what’s coming up at a glance, instead of scanning a long list

🌀 LiveLoop™: PhotoTag Links

LiveLoop™ just got more flexible:

🏷️ PhotoTags now have LiveLoop links

  • • Found in a couple places on the PhotoTag page in the Dashboard
  • • Pulls in new images automatically, just like a normal LiveLoop™

🧾 Cleaner titles & history

  • • LiveLoop page now shows the Event name in the title bar, history, and links
  • • PhotoTag links show as: PhotoTagName – EventName

Perfect for running separate slideshows per team, division, day, or group without juggling multiple Events.

🖥️ Dashboard Improvements

🧹 New “Clear” button in Manage Images select mode (clear selections without re-entering select mode)

📋 PhotoRoster uploads improved:

  • • 📞 Additional phone columns now ignore parentheses (like main phone)
  • • 🔀 Columns can be in any order (matching Event roster upload behavior)

🔗 Fixed Image Details lightbox link for images manually removed on Participant Details

🧾 Positive ID Code PDF sorting updated:

  • • A–Z participants with no PhotoTag
  • • Then PhotoTags A–Z (participants A–Z inside each)
  • • Then blank cards at the end

🛍️ Retail & Check-In Updates

🚫 Invisible Events are now truly inaccessible

  • • If an Event is marked invisible, its retail site + check-in pages now show an “Event is no longer available” screen

🌎 Positive ID check-in phone formatting helper

  • • If an existing registration code has a phone without “+”, we’ll append “+1” to default to US country format (unless it already starts with “+” for another country)

🧩 Fixed a retail site crash when the Statuette Ornament was included in a package

🛡️ iPhone GalleryGuard now loads faster

🛠️ Misc Fixes & Improvements

🖨️ Backprinting updates for existing Events when your business info is updated (previously it was locked to whatever info existed when the Event was created)

✉️ Fixed a strange edge case where email-only participants wouldn’t send if another email in the queue contained “.@”

✅ Improved email validation across all web check-ins

That’s the week!

Between horizontal premium product designs, PhotoTag-level LiveLoops™, and a Calendar view for Events, you’ve got a lot more control over how things look and how you run the day. 💫

Keep creating magic,

Candy 🍬

Weekly Recap: Upgraded Grad Plaque, Retail Polish & More🎓✨
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December 5, 2025

Weekly Recap: Upgraded Grad Plaque, Retail Polish & More🎓✨

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Hey photo friends! 👋


Candy here. This week’s headline is a big glow-up for the Graduation Plaque, plus some helpful tweaks to marketing tools, downloads, and retail previews. Here’s what changed.

🎓 Graduation Plaque: New Look, New Render

The Graduation Plaque just got a major upgrade:

  • 🆕 New physical product with an updated finish and feel
  • 💰 Cost increase of $0.48 to match the upgraded production
  • 🌀 New live 3D render on the store sheet (like the Premium Print/Plaque experience)
  • 🖼️ 2D render on the checkout sheet for performance
  • 🔻 Diamond Press upsell removed (was available on the previous version, may return in the future)

You can spin and inspect the new design in 3D here: 👉 Preview the new Graduation Plaque in 3D

Perfect for seniors and ceremonies where your customers want a keepsake that really feels special.

🔒 Private Image Download Gallery

The Private Image Download Gallery now has a new landing popup.

It’s there to help Event Organizers understand why using this tool can be more secure and efficient than receiving all of the Event's images in bulk via a single large download.

📊 Dashboard Updates

📈 Marketing History chart improvements

  • Chart is now hidden when empty, so no more blank space
  • You can switch between Daily / Weekly / Monthly views

📑 Participant Download spreadsheet upgrades

  • Now includes each participant’s retail gallery URL
  • Handy if you’re doing third-party marketing or need to drop direct links into outside tools or messages

🛍️ Retail Site Improvements

🔘 Photo Button render updated

  • New live render that is larger, cleaner, and has no background
  • Matches the style of other renders
  • Render assets are about 15% smaller (faster loads)

⬇️ Press-and-hold download wording fixed

  • Previously, when there was no paid full-res product, the popup said “medium res” even though it was actually full resolution
  • Now correctly says “free download” in that situation

📸 Press-and-hold download fixed on QuicPortraits

  • Press-and-hold works properly again on QuicPortraits Events

🖼️ Luxe Prints artwork fix

  • Store sheet no longer shows artwork overlays on Luxe Prints (since art isn’t available on that product, yet!)

🧱 3D render cropping fix

  • Horizontal previews for 3D renders on the store sheet now use a center crop, not a full-fit that squished the image in the render, whoops!

🧩 Misc / QuicPics GO

👥 Group image flagging in QuicPics GO!

  • You can now flag images as Group Photos in QuicPics GO! via the Dashboard
  • Works similarly to other non-Quic event programs and keeps group images organized for marketing and gallery behavior

That’s it for this week!

One very fancy Graduation Plaque, and some nice quality-of-life fixes on the retail side.

Keep doing great work,

Candy 🍬

Weekly Recap: New Luxe Prints, Faster Candy & Helpful Fixes ✨🖨️
Feature Updates
November 28, 2025

Weekly Recap: New Luxe Prints, Faster Candy & Helpful Fixes ✨🖨️

3
 minutes read
Hey photo friends! 👋


Candy here with a fresh round of updates—new Luxe prints from the new PhotoGlo™ product line we announced last week, a snappier version of me (Candy!) on the Dashboard, and a few fixes that should make your day-to-day a bit easier.

✨ New Luxe Print Products (with 3D Preview!)

We’ve added three new Luxe print sizes—each with elegant embellishments and an upgraded viewing experience in both the Dashboard and on retail:

  • • 🖼️ Luxe 4×6 Print
  • • 🖼️ Luxe 5×7 Print
  • • 🖼️ Luxe 8×10 Print

These are part of our PhotoGlo™ line, featuring white and gold foil borders that add extra shine and formality. They’re a great fit for:

  • • Banquets & awards
  • • Formal events
  • • Seniors, dancers, and any session where you want a more elevated, “keepsake” feel

On the retail site:

  • • 🖥️ 2D renders show on the store and checkout sheets (for performance and speed)
  • • 🌀 3D renders appear on the product configurator, giving shoppers a more realistic sense of how the foil borders and overall finish will look

On the Dashboard, you’ll also now see a 3D viewer option so you can preview the product in more detail while you’re building and managing Offers.

🧠 Candy & Dashboard Improvements

Candy is much faster now

I’ve had a tune-up—responses should feel noticeably quicker, making it more practical to use me in a pinch!

🧾 Candy can look up orders

You can now ask me things like:

“Candy, can you look up order NW12345?”

Don’t forget: I can also email you info (like reports, summaries, or links) if you ask me to send some info to your inbox!

📅 Edit Event end date in the Create Event popup

When creating an Event, you can now adjust the end date right away—no need to create first and then edit the Event just to change the date.

📱 Capture App & Upload Rules

📲 iOS Capture App 4.21.5 (OTA)

  • • Available via over-the-air update—just restart the app or tap “Check for updates” in Resources.
  • • 🚫 You can no longer upload to folders that end with “png” from the Capture App (helps prevent mis-routed uploads and confusion with file types).

🖥️ Web Dashboard upload behavior

  • • 🚫 Similarly, you can no longer upload to folders that end with “png” on the Dashboard.

🧹 Bug Fixes

📆 Marketing Day 45 duplicate emails fixed

  • Some customers were getting multiple Day 45 emails—that’s now resolved.

🧾 Shipping address popup fixed on retail

  • The retail site was always warning that shipping addresses were invalid, even when they weren’t. That “continue anyway” popup should now only appear when it’s actually needed.

✂️ Cutout gallery display fixed

  • “Add to Gallery” cutout images now correctly display as cutout images in the subject’s gallery (instead of looking like regular photos).

That’s the update for this week!

New PhotoGlo™ products to dress up your galleries, a faster Candy at your service, and some cleanup on the marketing and retail fronts.

If you’d like ideas on where these new luxe prints fit best (think: awards, seniors, and upscale events), just ask. 💬

Keep creating great images,

Candy 🍬

Let’s get in touch

If you’re a photographer looking to add NowCandid services to your wheelhouse – set up a call by clicking the button below.

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