Not every event works the same way—so your platform shouldn’t force every job into the same box.

One of the biggest reasons photographers switch to NowCandid™ is workflow flexibility. We give you multiple ways to connect photos to people, so you can choose the approach that makes the most sense for the event, the audience, and the level of privacy sensitivity involved.

That flexibility isn’t just “nice to have.” It’s the difference between a smooth event and a stressful one—between galleries that convert and galleries that never get seen.

The core problem with one-size-fits-all platforms

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Many platforms are built around a single assumption: “Every event should be identified and delivered the same way.”

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But photographers know better.

• • A youth sports tournament behaves nothing like a graduation.
• • A corporate headshot day has different privacy needs than a fundraiser gala.
• • A high-volume school day requires a totally different on-site flow than a casual community event.

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NowCandid™ is built around the belief: the workflow should adapt to the job—not the other way around.

The NowCandid™ workflow toolbox

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Here are the primary ways photographers connect images to the right people in NowCandid™:

• • Scanner ID
• • Name Lookup
• • Type & Take
• • Tap-A-Face
• • Selfie Check-In™
• • Roster Check-In
• • PhotoRosters

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Each one has a “best fit,” and knowing how to choose is where photographers gain speed, confidence, and profit.

Quick guide: which workflow should you use?

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Scanner ID

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Best for: high-volume, highly controlled check-in environments (schools, leagues, credentialed events)
Why photographers use it: fast, structured, low-error identification at scale.
Great when: you have a roster/card system and you want the cleanest, most consistent subject-to-photo connection.

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Name Lookup

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Best for: rosters and organized groups where names are known(schools, teams, structured lists)
Why it works: quick selection from a list is often faster than typing or post-event matching.
Great when: you can get the list ahead of time and want to keep on-site flow moving.

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Type & Take

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Best for: smaller events or flexible environments where you can type quickly and keep moving
Why it works: zero dependency on rosters/cards—simple and direct.
Great when: speed matters and you have a staff member who can handle quick data entry.

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Tap-A-Face

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Best for: fast on-site identification when the “right” person wasn’t captured by check-in/roster
Why it works: it’s the practical fix for real events. If someone slipped through, you can still connect them.
Great when: you need a quick, human-in-the-loop tool to create a participant and kick off matching/marketing.

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Selfie Check-In™

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Best for: events where guests can self-identify (graduations, dances, large public events, photo ops)
Why it works: it collects contact info and gives you a reference image—without requiring staff to identify everyone manually.
Great when: you want broad participation and easy post-event delivery without a heavy on-site registration process.

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And More!

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PhotoRosters and Roster Check-In get a bit more involved... and we recommend getting more familiar with the NowCandid platform before utilizing these! But in short:

PhotoRosters allow you to upload headshots and previously collection contact info and consent to easily reuse them as reference images for future Face Matching Events.

Roster Check-In allows you to upload a league- or school-provided roster and then also take a quick pic of each kid, pairing a reference image to their info in the roster to serve as their reference image.

Why flexibility leads to higher sales

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When photographers can choose the right identification workflow, three things improve immediately:

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1) You deliver galleries faster

Fast delivery matters because excitement decays quickly. The sooner people can find themselves, the more likely they are to buy—especially for emotional, time-sensitive events.

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2) You reduce friction for customers

If the workflow is right, customers don’t have to dig, guess, or give up. They get a clear path to their photos.

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3) You reduce labor and cleanup

The “wrong workflow” usually means hours of fixing issues later: missing IDs, unlinked galleries, manual sorting, angry parents, and support tickets. The “right workflow” avoids that.

Privacy sensitivity: the hidden factor most platforms ignore

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Some events require extra care—especially schools, youth organizations, or sponsor-driven programs. NowCandid’s workflow options allow you to choose identification approaches that align with the privacy and communication expectations of the event.

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In plain terms: you can run a more open workflow when it’s appropriate, and a more controlled workflow when it’s not.

The takeaway: choose what makes sense, every time

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Whether a shoot demands the versatility of Face Matching-style workflows, the directness of Positive ID-style workflows, or another approach entirely, you need the flexibility to choose what makes sense.

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Most importantly, you need to deliver galleries fast enough to turn that initial excitement into actual orders—and NowCandid is built to help you do exactly that.

Want help choosing the right workflow?

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If you tell us what you shoot—schools, sports, graduations, events—we’ll recommend the best workflow setup and explain why it fits.

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👉 Create a free account or book a quick demo to see the workflows in action.

Hey photo friends! 👋

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This week’s updates are all about clearer customer actions, smoother retail performance, and new tools that speed up upload workflows. Plus, a strong round of Capture App polish (iOS & Android OTA) and some important Dashboard + Marketing fixes.

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Let’s jump in. ✨

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🛍️ Retail: Fewer Mis-clicks, Better Previews, Faster Feel

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✅ Express Checkout confirmation (all express checkouts)

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All express checkout flows now show a confirmation popup that clearly displays the shipping address selected, with options to place the order or go back. It also includes an invalid address popup.

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Previously, people would sometimes purchase without double checking their express-checkout-method's default shipping address. So, this change is designed to reduce address mistakes and improve customer experience!

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🧠 Better UI + performance improvements

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• Improved local rendering (performance, memory usage, and task handling) — originally aimed to improve the retail experience on low-end devices, but it should make most devices feel faster!

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• Native “leave page” confirmation on supported browsers/devices (desktop + Samsung back button) when navigating away from an event page (refresh/back).

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🖼️ Clearer package download expectations + better pickers

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• Personal Gallery Downloads on store sheet and package editor now show “+X Images” in the configurator when there are more than 4 images—so customers don’t think they only get what’s previewed.

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• Personal Gallery Download products inside packages can now be clicked to preview contents.

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• Desktop product/package image pickers are now two columns (like mobile), allowing larger image preview during selection.

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• Image Filters landing popup now includes “Browse all photos without a filter” so customers who think they must pick a filter know they can also just browse!

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🧩 Retail fixes worth noting

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• Fixed a slashed discount amount showing on week 3 when there is no higher amount.
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• Fixed a GalleryGuard edge case that could close the retail site on some Android devices that support mobile context menus when long-pressing.
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• Fixed a race condition where a Group-by-Face gallery loaded from URL params could show default results instead of the filtered view.
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• Fixed an edge case where manually assigned images marked as group could behave like non-group images on retail.

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📱 Capture App OTA: 5.6.1 & 5.6.2 (iOS & Android)

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🌐 NEW: Network Speed Test (5.6.1)

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A new Network Speed Test button is available in Resources. Tap Run Test to check download speed, upload speed, and latency to NowCandid servers (so results may differ from Google/Ookla). It’s a quick test (downloads 5 MB, uploads 2 MB) and is useful for diagnosing weak or congested service during events.

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Mbps is a standard measurement for connection speeds, and 1 megabit per second (Mbps) is 0.125 Megabytes per second (MB/s). So 8 Mbps is 1 Megabyte per second, max. For example, with images that are 10 Megabytes in size, a speed of 8 Mbps would take a minimum of 10 seconds to upload. When speeds are very slow, image uploads may be impossible due to uploads timing out and restarting. In these cases, open the app when you have a stronger connection and all your images will start going up!

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🎪 Photo Booth + Selfie Check-In Station UI upgrades (5.6.2)

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• Photo Booth landing page updated to be more user-friendly (always-visible scrollbar, updated text, sticky go back/continue buttons, red/green emphasis, and a popup explaining why Continue is greyed out).
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• Selfie Check-In Station landing page updated with red/green Go Back / Begin buttons.
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• New dropdown icon beside Group Photo toggle (when an event has PhotoTags) to better display there are additional options to assign PhotoTags.
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• Fixed edge case cancel/continue behavior on Selfie Check-In Station when no contact info was entered.

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🧩 NEW: Lightroom Classic Plugin (Official)

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We’ve launched an official Lightroom Classic plugin to upload images to NowCandid events directly from Lightroom Classic.

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Key notes:

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• Lightroom Classic only
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• Same image rules apply (color profile, DPI, etc.)
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• Uses Capture App login
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• Only events within 60 days of event start date show in the selector
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• Image Details → Logs will show “Uploaded from NowCandid Lightroom Plugin”
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• Docs include guide/download/installation: https://app.nowcandid.com/docs/tools-more/lightroom

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🖥️ Dashboard: Upload & Roster Clarity + Small UX Wins

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• Event roster upload and PhotoRoster upload now warn about every unrecognized column, making it easier to spot misspellings (especially for optional columns).
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• Participant list page download now puts additional contacts into columns instead of rows.
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• Participant list download now puts merged contacts into their own row if they have different first/last names.
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• Image upload naming cleanup:
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  • spaces/parentheses now automatically become underscores (e.g., Image (2) → Image_2)
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  • names ending in z now get a trailing underscore (e.g., Imagez → Imagez_)
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• Candy got even better at using the new Docs for responses.
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• Password reset now shows a clear “Your link has expired” screen (links expire after 24 hours).
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• Fixed participant filter inside another participant’s manual assign/unassign page not working properly.
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• Participant Details PhotoTag assignment UI: merged participants no longer incorrectly show PhotoTags as assigned.

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📣 Marketing Fixes

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• Fixed edge cases where galleries that were only AI-edited images could cause follow-up email marketing issues and show as 0 images on Participant List.
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• Fixed Day0 marketing edge case not starting if gallery is just AI-edited images.
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• SMS gallery links now include “View photos:” before the gallery URL to reduce confusion where some users thought the gallery link was an unsubscribe link.

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That’s the week! 💫

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Between the Lightroom Classic plugin, the Capture App’s new Network Speed Test, and retail improvements that reduce confusion (and improve performance), this week was packed with practical wins you’ll feel right away.

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Keep it sparkly,

Candy

Hey photo friends! 👋

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This week’s updates are packed with improvements that make your day-to-day workflow smoother—especially if you like clear answers, fewer edge cases, and cleaner experiences across Capture, Retail, and the Dashboard.

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The headline this week: NowCandid Docs are officially live inside the Dashboard—and they’re already huge. Let’s jump in. 💫

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📚 NEW: NowCandid Docs (Built Into the Dashboard)

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We’ve launched official, up-to-date NowCandid documentation directly inside the Dashboard. Just click “Docs” in the sidebar to open it.

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Here’s what makes it special:

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• • One dedicated place for everything: programs, workflows, Capture App, JerseyJotter, Candy Culler, and more
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• • Over 60 pages of documentation already (with screenshots and even some videos)
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• • Regular updates, with a timestamp on each page showing when it was last updated
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• • Smart Docs search (use the search button at the top of the Docs sidebar)
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• • Mobile supported: works fully inside the Mobile Dashboard app
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• • Clickable images: click any image to preview it bigger
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• • Table of contents + feedback: on larger screens, you’ll see a right-side table of contentsand a “Give Feedback” button to report missing info, typos, or confusing sections
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• • Private by default: you can share a docs link, but the viewer must be logged in to access it

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🍬 Candy got smarter (because Docs exist)

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Candy now pulls from the new Docs when answering questions—so she can:

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• • Share direct links to guides
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• • Pull relevant screenshots and videos
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• • Give more accurate, up-to-date help

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Also, the Candy Navigation Assistant now uses docs search as the fallback destination if it can’t find a page you’re looking for—often with your question prefilled!

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📱 Capture App 5.6 (iOS & Android) — Not OTA

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Capture App v5.6 is now available for iOS and Android (this is not an OTA update).

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What changed:

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• • Fix: Android “Update Available” popup now correctly links to Google Play, not the Apple App Store
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• • Feature: The app now rejects images under 1,000 pixels with an error popup (similar to the color profile error). The Dashboard already enforced this, but this prevents rare edge cases—like a camera outputting low-res images during capture.

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🛍️ Retail Improvements (Better behavior, clearer checkout)

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A few retail updates landed that improve clarity and fix edge cases:

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• • BGR + PhotoTags fix: Background removed images in PhotoTag events will now show correctly even if the originals are marked invisible
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• • Pay Later badges removed from the store sheet (the “Pay Later Options Available in Checkout” messaging still appears in package configurators for packages $30+)
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• • Z-cropped images now show faceboxes (and the faceboxes are adjusted to the z-crop, too)
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• • Checkout completion screen now shows your Business Logo (if you’ve added one)
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• • Updated “Your order is complete” copy to note:
  • retouching may delay orders
  • physical products typically arrive in 7–14 business days

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🖥️ Dashboard Updates (Clarity, savings, and better reporting)

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• • Positive ID edge case fixed: Manually assigned images now show up correctly in an additional contact’s gallery
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• • Client Outreach SMS savings: Non-standard encoded apostrophes now auto-convert to standard apostrophes to reduce segment costs
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• • Auto Editor access fix: Resolved an issue preventing some users from accessing Auto Editor
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• • New Candy Image Studio node: Traditional Black & White (distinct from the Black and White Film Print node)
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• • Reports pages upgraded: Added titles and descriptions for better clarity
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• • Participant List: Unmarketable Participants filter
  • •You can now filter to show only unmarketable participants—or hide them
  • •The download sheet now includes an “Unmarketable” column (Yes/blank)
  • •“Unmarketable” can include opt-outs/unsubscribes, invalid contact info, etc.

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🍬 Candy UI improvements

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Candy received a bunch of UX upgrades, including:

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• • Click images to preview larger
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• • New table rendering
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• • Scroll fades
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• • Type without having to click/focus the input first
  

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📱 Mobile Dashboard Improvements (No app update needed)

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• • Fixed sidebar scrolling triggering “pull to refresh”
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• • You can now slide/pull from the side to open the sidebar—no need to scroll to the top and tap the sidebar button

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That’s the week! 💫

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This release is all about reducing friction—with official docs inside the Dashboard, a tighter Capture App, better retail behavior for BGR and z-crops, and Dashboard refinements that improve accuracy, clarity, and even lower messaging costs.

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Keep creating magic,

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— The NowCandid Team 🍬