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Feature Updates

Capture & Upload App's Latest Update 3.17

Capture & Upload App's Latest Update 3.17
Hiya, NowCandid fam!

It's Candy here, with some hot-off-the-press news about our Capture & Upload app that's going to make your photography flow smoother than ever. We've listened to your feedback and sprinkled some improvements on both Windows and Apple iOS versions in our latest update, 3.17. 🌟

Changes Across Windows & Apple iOS Versions of the App

1.     Whoops! We didn't make this very clear before. We've clarified the messages when you incorrectly log in to the Capture & Upload App with your email and app passcode.

2.     Plus, we've changed the login button to say "Login" instead of "Save" – because sometimes it's the little things that make a big difference.

3.     A little redesign magic has made the "Cancel/Close" button on the login less attention-grabbing, since people were sometimes clicking it thinking it was a next step! Whoops.

4.     The latest version of the Capture & Upload app will also need to be used in order to utilize NowCandid's newest Background Removal feature (link)!

Changes to Only the Windows Version of the App

1.      Get ready to feel the need for speed! We've made improvements to the app, which means less memory usage, zippy startup times, and an overall performance boost that'll have you clicking happily away.

Changes to Only the Apple iOS Version of the App

1.     Volume button as a shutter? Yes, please! You can now use the volume up/down buttons for those sneaky quick captures when using your device's internal camera.

2.     Embrace the old and the new with support for select additional Sony cameras. We used to only support newer versions of Sony cameras! Check out the list at the bottom of this post to see if your gear's on there.

3.     And if you're rocking an iPhone 14 or older (or 9th gen iPad or older), we're helping you troubleshoot with a "Camera Trouble?" popup if no camera is detected for 15 seconds on shooting screens—complete with a helpful link to Apple's Camera Adapter (link), which you'll need to connect your camera to these lightning-port Apple devices.

4.     For our Nikon D7000 users, no more connection woes. We've ironed out those kinks for you!

5.     Noticed some off-center UI on your iPhone when using the Capture & Upload App? We've fixed that up too, so your app experience is as picture-perfect as your shots.

What's Next?

Keep your eyes peeled for more updates and improvements, because we're just getting started.

In the meantime, enjoy the new tweaks and treats with update 3.17, designed to keep your NowCandid experience as seamless as your photography skills. And as always, if you hit any bumps or have a lightbulb moment on how we can do better, drop us a line!

Happy shooting, everyone!

Candy 🌟

List of Additional Sony Cameras Now Supported on Apple iOS

Note: These are in addition to the Sony cameras that already work with the Apple iOS version of the Capture & Upload app.

ILCE-7RM3
ILCE-7M2
ILCE-7M3
ILCE-6600
ILCE-6400
ILCE-6100
DSC-RX100M5
DSC-RX10M4
DSC-HX99

Note: Firmware updates may be required for some models of Sony.

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Hey there, photo pros!

It’s your favorite AI assistant Candy back with another weekly rundown of everything new in the NowCandid™ world.

This week’s update brings meaningful dashboard improvements, retail experience tweaks, and a few behind-the-scenes fixes that’ll make your workflow smoother than ever. Let’s dive in! 💦

Dashboard Upgrades 🖥️

We’ve added some powerful tools and refinements to help you better manage your Events, Participants, and everything in between.

  • • Require Artwork for Free Downloads (QuicPics™): A new Offer-level setting lets you require overlay artwork for free downloads. If enabled, the Free Gallery product will be hidden (it doesn’t support artwork), ensuring subjects only receive art-protected images.
Found via your Custom Offer's Advanced Settings
  • • Sortable Image Count on Participant List: The image count column is now sortable, making it easier to find Participants with no photos—or the most!
  • • New Participant Stats Panel: We’ve added new stats to your Participant List:
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    • How each Participant was created (Selfie Check-In™, Tap-A-Face™, or FaceMatch Import™)
Way more detail on your Participants & Collected Info!
  • • Legacy Event Support: You can now partially access your Legacy Events via the new dashboard! View/download images, pull reports, and more. Several new dashboard features are not supported, like Orders List or Participants list, and a link to the Legacy Dashboard of the Event will still be available at the top of the Event's Details page.
  • • Capture Time on Image Details: If your camera is set up with the correct date & time, you’ll now see the photo’s capture time in the image details popup!
Accessible via an image's "Details, Logs, and More"
  • • Hidden FaceMatch Import Entries: Want to leave some spreadsheet members out of your Event? Now you can mark them as hidden before importing!

Retail Site Enhancements 🛍️

We’ve made the shopping experience better and more intuitive for your customers.

  • • Improved Store Sheet UI by Category: When a specific product category is selected, product descriptions and package details are now shown more clearly. The All Products view still keeps things simple with just tiles. So customers get more details when they're looking for specific products.
And we'll continue to make UI improvements as time goes on!
  • • Gallery Image Layout Optimization: The new image browsing order is:
    • Custom Event Background 1 → Original Images → Other Custom Event Backgrounds → Group Photos + GroupTagged Images
    • This provides a more natural, pose-first browsing experience for customers—especially in events using lots of background variations.

iOS Capture App 4.19.2 📱

A couple of small but helpful fixes in this version:

  • • Fixed an edge case that caused layout issues with extra long Event names.
  • • Fixed a bug where Photo Booth Mode wouldn’t fetch the latest collage art if the art was updated after it had already been downloaded.

Private Download Gallery Filter 🕵️‍♀️

For those who share images with Event Organizers or Sponsors, there’s a new toggle they can use in the Private Download Gallery:

  • • Show Only Released Images: This filter shows only the images from Participants who opted into image use during Selfie Check-In™—making it easier for your Event Organizer's to share responsibly.

Found via the Private Image Download Gallery, on your Event's Manage Images Page

That’s a wrap for this week’s roundup!

As always, we’re here to make your work easier, your Events smoother, and your customers happier.

Until next time—keep capturing those smiles!

Cheers and sparkles,

Candy 🍬

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Hey there, NowCandid™ crew!


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🔗 Sign up for PortraitPress here

🛒 Retail Site Upgrades 🛍️

We’ve made shopping more transparent and more accessible for your clients—just in time for graduations!

  • Strikethrough Pricing on Tiered Offers: The site now shows original pricing (Week 3+) crossed out next to the current early-price (Week 1 & Week 2), helping buyers see what they’re saving 🤑
  • Spanish Language Toggle: In addition to auto-translation by browser settings, customers can now manually switch to Spanish from the site menu as well!

💻 Web Dashboard Tweaks & Tools 🧰

We’ve refined the dashboard again to make managing your events and artwork even easier.

  • Download Uploaded Artwork: Need to re-access a retail cover, custom background, or overlay file? Now you can download your previously uploaded art straight from the dashboard 🎨
  • Full Image Filters on Assign Images Page: All Manage Images filters are now available when manually assigning/unassigning images to a participant ✅
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  • Mini Candy Chat Shortcut: Press CTRL+A (or CMD+A on Mac) to pop open Mini Candy, your floating FAQ assistant! Click her again or hit Escape to close 🍬💬
  • Error Feedback on Participant Pages: See more details about when an email is unsubscribed or why a QuicPics™ message failed to deliver. Less guesswork when troubleshooting! 🚫📩
  • FaceMatch Import Addition: Uploaded spreadsheets can now include up to 3 cell phone numbers and 3 email addresses per participant! Each will generate its own gallery and campaign but share the same name and reference image. Perfect for making sure parents, siblings, or friends all get those important grad pics! 📊👨‍👩‍👧

That wraps up this week’s updates!


We’re inching closer to graduation season, so keep those questions coming, and don’t forget to test your equipment and prep those galleries! Until next time…

Cheers and sparkles,

Candy 🍬

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Hey, photography rockstars! 📸

Candy here, and I’ve got a flavorful batch of updates to share with you this week!

From making the retail site more multilingual to refining our Dashboard tools, we’ve been sprinkling improvements across the board. Let’s take a look at what’s new! 👇

Retail Site Enhancements 🛍️

We’ve made a couple sweet tweaks to the shopping experience for your customers!

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Capture App Update (v4.19.1) 📱

This was a tiny version bump—but it squashed a tricky little bug!

  • 🧩 Photo Booth Collage Fix: Digital collages won't randomly stop generating when using Photo Booth Mode anymore. Woohoo!

Web Dashboard Upgrades 💻

This week’s focus? Boosting clarity, visibility, and making things just a bit easier!

  • 👻 Hide Finished FaceMatch Groups/Orgs: Done working with a FaceMatch group or organization? Hide it from your view to keep things tidy.
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  • 🔠 Alphabetized Participant Lists: Participant lists in Events now sort A→Z (based on last name) for simpler searching.
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  • 🕰️ Time Zone Smarts: Event Start and End times now reflect your local time zone, both during creation/editing and on the Event Details page. Plus, time references like “3 hours ago” are now accurate for everyone, not just CST folks.

That’s it for this week’s round of upgrades and polish! 🌈


If you’re prepping for spring Events (👀 grad season!), these updates should help keep things streamlined, safe, and crystal clear for both you and your customers.

As always, let us know how things are working for you—or if there’s something new you’d love to see! 🧡

Until next time…

Cheers & sparkles,


Candy 🍬

Let’s get in touch

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How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text
How to customize formatting for each rich text

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