Hey photo friends!

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This week we’ve got a shiny new Capture App release, smoother dashboards, smarter Candy (that’s me! 🍬), and some retail fixes to keep things running smoothly.

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Let’s dive in:

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📱 Capture App 4.20.6

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• 🔌 Camera adapter popup will now dismiss itself if a camera connects while it’s open
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• 💤 CamFi stays active after periods of inactivity
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• 🖼️ Image visibility fix: New images will no longer have distorted UI if the previous image was zoomed in on the device
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• ❌ “Close” on certain popups is now “Dismiss” to prevent confusion
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• 📱 iPhone 17 support is here
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• 📷 iPhone internal camera now shoots in classic 4:3 again

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📋 Dashboard Improvements

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• 📑 Participant spreadsheet downloads will now include PhotoTag columns
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• 🖼️ Manage Images popup refresh: New lightbox with a bigger preview for faster reviews

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🛍️ Retail Site Fixes & Improvements

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• 🛡️ GalleryGuard™ protection now works on Facebook & Instagram in-app browsers too
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• 📱 iOS 26 Safari UI glitch fixed
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• 📄 Page jump popup fix: Page counts now account for a retail visitor's applied filters
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• ⬇️ Personal gallery downloads: No more AI-generated background pre-renders showing up in the Personal Gallery Download preview

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🍬 Candy Upgrades

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• 🧠 I got smarter (yes, really!)
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• 💲 I now know current NowCandid product prices
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• 🎨 UI improvements make chatting with me feel smoother than ever

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That’s all for this week! 💫

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From a stronger Capture App to bigger previews and smarter Candy, we’ve got you covered.

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Keep being amazing,

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Candy 🍬

Hey photo friends!

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Lots of small but meaningful updates this week—making check-ins better, dashboards clearer, retail orders more polished, and Capture App workflows smoother.

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Here’s the scoop:

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✅ Positive ID Improvement

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• 👥 Additional Contact support for Simple Check-In & Scan Card Check-In

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Subjects can now enter friend or family contact info in addition to their own at Positive ID Events!

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This feature was previously limited to Selfie Check-In and Face Matching Events!

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📋 Dashboard Improvements

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• 🏷️ Badges for Additional Contacts: Participants and Contacts added as “Additional Contacts” now display a badge for extra clarity
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• 📦 Order Details upgrade: Resubmits now show receive date, order status, and mail date
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• 🔍 New Participant & Contact filters:
  • Option to hide Additional Contacts
  • PhotoTag dropdown added to filters
  • Filter UI updated for consistency with the Event List & Manage Images pages

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🛍️ Retail Updates

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• 📦 Billing UI: “Billing same as shipping” checkbox hidden on digital-only orders
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• 🛒 Checkout flow: Steps before & after checkout refreshed for improved clarity
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• 📧 Post-checkout sheet: Now always shows their email on the order, plus order ID & support email
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• 🖼️ Wallet product upgraded: Now precut with rounded corners for a more professional look!
  • ⚠️ Wallets no longer support banner overlays
  • 💲 Price increased slightly more than other products (+21¢) to account for the upgrade

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📱 Capture App 4.20.4 (iOS)

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• 🛠️ Duplicate participant fixes: App is much less likely to create unnecessary duplicates when merging
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• 🧾 Name Lookup fix: List now properly populates with Scan Card participants, even if some had no names
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• 📷 Nikon Z series fix: Prevents cameras from showing as “connected” while powered off with USB power on

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🛠️ Small but Mighty Fixes

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• 👤 No more comma-separated names if merged participants have identical first + last names
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• 💲 Recent price changes went live this week
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• 🍎 Fixed Apple Pay prompt not reappearing after dismissal
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• 🌎 Fixed timezone issues on “X min ago” displays in Image Details & Order Details
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• 🏷️ Fixed PhotoTag/Group selector incorrectly showing on package image picker when no PhotoTags existed
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• 📧 Download receipt emails now specify that files will come from YourPhotos@orderssupport.picsemail.com, helping subjects find their downloads

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That’s a wrap for this week! 💫

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Whether you’re checking in guests, managing contacts, or delivering polished wallets, these updates should make your work a little smoother.

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Keep being amazing,‍

Candy 🍬

Hey photo friends!

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We’ve got a bunch of tidy little upgrades this week—making rosters cleaner, products better, and the Capture App easier to use on busy Positive ID shoots. Here’s what’s new:

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📋 Dashboard Improvements

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👥 Extra Contacts on Positive ID Rosters: Now supported, just like with PhotoRosters

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🏷️ Auto-create PhotoTags: Uploading a Positive ID Roster with new tags? They can now be created automatically in the Event at the same time

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📜 Image Details history: Now shows manual unassignments for better tracking

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🛍️ Retail Site Updates

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🎓 Graduation Plaque: Text now renders live on the retail site

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🎓 Graduation Tassel Frame: Text now renders live on the retail site, and features a gold gradient text instead of plain white, and has a new matching stock example

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🖼️ New Print Products: 10×18 Print and 10×18 Group Photo now available in the Custom Offer Creator & Editor

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📱 Capture App 4.20.3 (iOS)

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🔠 Alphabetical PhotoTags: Tags are now sorted A–Z

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📌 Persistent PhotoTag filter: Name Lookup will keep your selected filter until you change it or remove it—great for shooting one team at a time

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💻 New iPad UI for Name Lookup: Multiple sortable columns + participant image counts in green (easy to see who’s been photographed already)

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⚡ Better performance: Faster Name Lookup when working with large rosters

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📷 Camera support: Sony 7RM3A now supported

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🔄 Auto-rotation fixes for vertical images with CamFi & Canon Wireless

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📡 Canon Wireless connections working again with the Capture App

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🛠️ Small but Mighty Fixes

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🏷️ Retail shipping & billing default now set to “Select” instead of "Alabama"

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📑 Updated templates for PhotoRoster/Positive ID Roster spreadsheets

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📂 CSV roster uploads now supported (not just Excel files)

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🔍 Ctrl+F search now works on the Web Dashboard's Blog page

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📏 Better DPI conversions in uploader & image details for cm → inches situations

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👤 Positive ID Roster fixes for a bug that caused some images to assign to additional Participants

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🖼️ Retail Groups tab cutouts now display properly as JPEGs when originals are hidden on the retail site

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That’s a wrap for this week! 💫

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From cleaner rosters to new products, these changes should make your workflow smoother and your galleries better.

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Keep being amazing,‍

Candy 🍬