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Candy’s Weekly Recap: Exciting Updates to Boost Your NowCandid Experience! 📸🎉

Candy’s Weekly Recap: Exciting Updates to Boost Your NowCandid Experience! 📸🎉
Hello, my wonderful photography friends!

Candy here, back with another Weekly Recap to keep you in the loop on all the fantastic new features and improvements we've rolled out. 🌟

We've got some real game-changers this week that I'm sure you'll love. So, grab a comfy seat and let's dive in! 🛋️

Chip Board Now Included with All Print Orders 📦

We're enhancing the quality of your clients' "unboxing" experience!

  • • Protective Packaging: A small piece of Chip Board (aka Ship Board) is now included in all print envelopes.
  • • Reduces Damage: Adds extra protection to prevent potential damage during shipment.
  • • Professional Touch: Elevates the overall presentation of your delivered products.

QuicPics & QuicPics GO Enhancements 🚀

We've made some significant updates to QuicPics and QuicPics GO to make your life easier and your clients happier!

  • • Bulk Downloads: Your QuicPics customers can now download all their images at once in medium resolution, instead of adding each one to the cart individually.
  • • Renamed Product: When you're not selling high-resolution digital downloads in your QuicPics Offer, the Medium Res Download product will automatically rename to Free Download.
  • • Avoid Mistakes: We've added an extra confirmation step when creating a QuicPics Event. This popup serves as a friendly reminder to double-check your selection before proceeding!

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Access to Selfie Check-In from All Images Gallery 📲

Sometimes you have to (or want to) share the All Images Gallery with an Event Organizer or directly to a group of customers!

Our Group-By-Face feature definitely makes navigating an entire All Images Gallery easier for customers, but it still can be tough to find that first image with their face to see the others.

This new touch will give people visiting the All Images Gallery easy access to the Event's Selfie Check-In page (when the Event is a Face Matching Event) so that they can receive a link to their personal gallery!

  • • Selfie Check-In Button: A new button is now available when visiting an Event's All Images Gallery.
  • • Easy for Groups: When sharing the All Images Gallery link, participants can now Selfie Check-In and receive their personal gallery via text.
  • • Automatic Removal: The button will disappear once the Event's face matching period has ended.

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Order History Enhancements 🛍️

Some new quality of life improvements when it comes to your orders!

  • • Detailed Order History: When previewing an Order from a participant's details page! Includes order contents and subtotal.
  • • Participant Management Integration: An Order column has been added to the Participant Management page, so you can easily spot who has ordered and who has not.
  • • Daily Order Counts: Hover over each day's column in the Event Management page's sales chart to see the order count for that hovered day!

Import Backgrounds and Overlays from Past Events 🎨

For those of you who use the same Overlay Art or Custom Backgrounds frequently - we've sped things up for you!

  • • Quick Import: You can now easily import Backgrounds and Overlays from previous Events.
  • • Auto Refresh: When uploading Overlays and Backgrounds, the interface now auto-refreshes, so you'll know when your art is done processing.
  • • Ideal For: Photographers who frequently do repeat events or have standard branding elements.

Capture App Version 4.5 Update (for iOS)📱

We've made a small update to the iOS Capture App to start preserving image meta data after images have been uploaded!

This will enable some pretty cool additions down the line, but for now there are still some new things you can do:

  • • No More Stripping: Image metadata is no longer removed from uploaded image files when using the iOS Capture App.
  • • Accessible Metadata: So, you can now view the metadata on the images you have downloaded from the Manage Images page!
  • • Benefits:
    • Check image timestamps to check photographer productivity.
    • Review camera settings from past shoots for comparison.
    • Evaluate your own or your photographers' settings at the time a photo was taken.

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New Marketing Preview Page 📣

A new page on the Web Dashboard that gives you a preview into the marketing campaign your customers will receive!

  • • Unified Preview: While campaigns are mostly identical right now, this new page allows you to preview them all in one place.
  • • Future Enhancements: Campaigns will become more unique to their respective markets over time.

Minor Changes & Bug Fixes 🐞

We're always working behind the scenes to improve your experience:

  • • Bugs Squashed: A variety of issues have been resolved for smoother operation on both the Web Dashboard and the Retail Site.
  • • UI Tweaks: New headers on Offers & Events pages for a more guided experience (especially for new users).
  • • Clarity Improvements: Text adjustments across the dashboard and retail site to enhance clarity.
  • • Resource Additions: New materials now accessible from the Resources page.

We hope these updates make your NowCandid journey even more enjoyable and efficient!

Your feedback is invaluable, so please don't hesitate to share your thoughts or questions.

Cheers and sparkles,

Candy 🍬

Related articles

Turning Shipping Into a Smart Strategy with NowCandid™
NowCandid 101
October 6, 2025

Turning Shipping Into a Smart Strategy with NowCandid™

5
 minutes read

Shipping isn’t just about getting products into your customers’ hands—it’s a vital part of your business strategy. With NowCandid™, photographers gain control and flexibility to make shipping not just efficient, but profitable and professional.

Let’s explore how shipping can work harder for your business.

1. Flexible Shipping That Fits Your Business

Every photography business is different—and so are its logistics needs. With NowCandid™, you’re in control. You can set your shipping prices on a scale that fits your market, giving you the freedom to align costs with your audience, region, and event type.

Want to keep things straightforward? Match your lab’s costs and pass them directly to customers.


Need to account for higher packaging or handling expenses? Adjust your pricing accordingly.

This flexibility ensures you can stay competitive, protect your margins, and offer customers transparent, fair pricing—without the guesswork or hidden fees.

2. Shipping as a Profit Center

Instead of treating shipping as a pass-through expense, many photographers use NowCandid to turn it into a profit opportunity.

By setting shipping rates slightly higher than lab cost, you can generate additional income per order—a small margin that adds up quickly across dozens or hundreds of orders.

You’re already capturing the moments, managing the orders, and providing the customer experience. Why not let shipping work for you, too?

A few dollars added to each order’s shipping fee can translate into a reliable, consistent revenue stream—helping you grow your bottom line without extra work.

3. Shipping as a Customer Experience Tool

Shipping is more than a logistical step—it’s often the final impression your business makes. With NowCandid, every order is handled through a professional, automated process that builds trust and satisfaction.

✅ Orders are processed with consistent timelines.


✅ Taxes are automatically calculated and remitted as part of NowCandid’s marketplace facilitator model.


✅ Communication is streamlined and branded under your business name.

This creates a professional, polished experience that parents, schools, and organizations love. It’s not just about the product they receive—it’s about the confidence that it will arrive smoothly and on time.

Why It Matters

Traditional photographers often see shipping as an unavoidable expense. NowCandid helps reframe it as a strategic lever—a small but powerful part of your business model that can:

  • Protect your profit margins through scalable rate control.
  • Enhance customer trust with clear, reliable fulfillment.
  • Boost your professional reputation through smooth delivery experiences.

With full control and transparency, you can adjust your shipping strategy any time based on season, event type, or customer feedback.

Final Thoughts

At NowCandid™, our goal is to help photographers build stronger, more profitable businesses—with smart tools that work behind the scenes.

By managing shipping strategically—not just as a necessity but as part of your customer and revenue plan—you can deliver a better experience, strengthen your brand, and keep more of what you earn.

 

👉 Ready to put your shipping strategy to work? Create your free account today and see how NowCandid helps you ship smarter.

Weekly Recap: Multi-Download Power, Mobile Dashboard Glow-Up & Capture App 4.20.8 📱💻
Feature Updates
October 3, 2025

Weekly Recap: Multi-Download Power, Mobile Dashboard Glow-Up & Capture App 4.20.8 📱💻

4
 minutes read
Hey photo friends!

This week is packed with big news: multi-downloads in the Dashboard, a massive Mobile Dashboard update (with feature parity forever 🎉), and the upcoming Capture App 4.20.8 release.

Let’s jump in:

📋 Dashboard

  • 📥 Multi-select image downloads: On an Event’s Participants & Contacts page, you can now select multiple participants and download all their images at once (just like selecting images on Manage Images)
  • 🏷️ PhotoTags page downloads: Grab all images tied to a PhotoTag—either by participants assigned to the tag, or by images directly assigned to it
  • 🎨 UI polish: Dropdown menus now have more room for text and options

📱 Mobile Dashboard (NowCandid App)

  • 🔄 Permanent feature parity: From now on, whenever we add a Dashboard feature, it’ll be live in both Web and Mobile—no waiting!
  • 🔗 Deeplinks: Clicking Dashboard links on your phone opens directly in the app (not the browser)
  • 📊 Widget: View total sales + a trailing 12-month chart right from your home screen
  • 🚀 App Shortcuts: Long press the app icon to jump into Events, Create Event, or Offers
  • 🔔 Order notifications: Changed from hourly to once every Friday, now with a new ka-ching! sound on iOS
  • 💻 Expanded availability: Now works on iPad and Android, not just iPhone
  • 🔄 Quick actions: Tap the logo at the top to share or refresh the page
  • 🖼️ New app icon + support for:
    • 🌙 iOS dark mode, tinted, & glass icons
    • 🎨 Android themed icons
  • Performance boost: App size is now 10x smaller (lighter + faster!)

Screenshots below!

📷 Capture & Upload App 4.20.8 (coming Oct 3–5)

  • 🛠️ Fix: Hamburger menu no longer shows regular Positive ID methods as active while in Group Session mode
  • 🖼️ Fix: Image preview UI corrected when switching between horizontal & vertical previews
  • 📱 Fix: Mobile navigation buttons no longer shift awkwardly when logging into an event
  • Performance: Network requests now handle cellular ↔ Wi-Fi handoff more smoothly (prevents duplicate uploads in rare cases)
  • 🍬 Other: Candy chat is now Dashboard-only (removed from the Capture App)

That’s everything for this week! 💫

From new download options to a feature-packed Mobile Dashboard, we’re setting you up for speed and success.

Keep being amazing,
Candy 🍬

Weekly Recap: Capture App 4.20.7, GalleryGuard Boost & Retail Tweaks 📸🛡️
Feature Updates
September 19, 2025

Weekly Recap: Capture App 4.20.7, GalleryGuard Boost & Retail Tweaks 📸🛡️

3
 minutes read
Hey photo friends!

Big update week! The Capture & Upload App v4.20.7 is right around the corner, and we’ve got some great new features for sports workflows, roster clarity, and retail protections.

Let’s dig in:

📱 Capture & Upload App 4.20.7 (releasing Sept 19–22)

  • 🔍 Smarter search: Search Name Lookup with both first and last name in one query (not just one or the other)
  • 🔄 Swap Events: New option in the shooting page menu for Positive ID events
  • 🏈 Group Session mode: Added to the shooting page menu for sports events
  • 🗂️ BGR support: Can now shoot in Group Session mode inside BGR folders - uploads into a new folder name “(OriginalFolderName)b”
  • 🏷️ PhotoTags on Group Photos in BGR Folders: Add tags to group shots in Group Session mode when in BGR folders
  • ⌨️ Type & Take Participants now appear in Name Lookup
  • 🎛️ New context menu UI: Wheel/circle menus replaced with clearer buttons and room for more options
  • 📱 UI tweaks:
    • “Manual Name Lookup” renamed simply “Name Lookup” on iPad
    • iOS 26 only: Liquid Glass context menus, native dialogs, keyboards, and controls
    • Error toasts are now native dialogs (prettier + don’t disappear too fast)
    • Info dialogs on event overview use native UI
    • Name Lookup modal now correctly titled “Name Lookup”
  • 🛠️ Fix: Upload toast now shows correct number of uploaded images

🛍️ Retail Site

  • 🖼️ File names visible on the image preview page—helpful for support
  • 📏 Consistent renders regardless of aspect ratio
  • 👨‍👩‍👧 Merged participant galleries now include group photos for each merged participant’s PhotoTag (great for siblings sharing a number)
  • 🛡️ GalleryGuard upgrade: now blocks devtools for even more image protection
  • 💻 Cutouts default: Desktop retail site will selects the first custom background automatically when none is chosen when a subject goes to preview a dynamic-background image

📋 Dashboard

  • 👤 Participant images on records: Registered/Roster Participants with photos now display their gallery image instead of a silhouette on the Dashboard
  • 🖼️ Participant images now show on the Event Overview page for recent orders
  • ⬇️ Participant image downloads now include faux renders

🛠️ Misc

  • 🏅 SportsPics Check-In labels now say Athlete First Name and Athlete Last Name
  • 🏠 Clicking the NowCandid logo in the top-left of the Dashboard now takes you Home
  • 🐞 Bug fixes: Better performance and clarity around PhotoTags, merged participants, personal gallery downloads, and marketing with hidden/BGR images

That’s the roundup! 💫

Keep being amazing,
Candy 🍬

Let’s get in touch

If you’re a photographer looking to add NowCandid services to your wheelhouse – set up a call by clicking the button below.

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text

How to customize formatting for each rich text
How to customize formatting for each rich text

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

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