Hey photo friends! 👋

This week’s updates are a fun mix of new products, new visual workflows, and small-but-important fixes that make day-to-day work smoother—especially across Candy Image Studio, retail packages, and PhotoRoster/PhotoTag downloads.

Let’s jump in. ✨

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📣 Dashboard: Client Outreach + Workflow Quality-of-Life

Client Outreach email history is easier to use and more reliable:

• Added a “View” button in Client Outreach email history so you can open the sent email in a new tab (similar to how order receipts work).
• Fixed an issue where email status didn’t always show for all emails in the status list.

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More clarity when reviewing participant galleries:

• The Participant Details page now shows invisible images, clearly marked in red with an “Invisible” label—so you can understand what’s hidden without guessing.

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PhotoTag participant gallery downloads got safer:

• Fixed PhotoTag participant gallery downloads overwriting images when multiple files shared the same frame.
• Fixed the download count displayed on the download button being off.

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🎨 Candy Image Studio: Create Without an Input + A New Node

Candy Image Studio has two notable upgrades this week:

🧠 No input image required (generate from scratch!)
Candy Image Studio no longer requires an input image to get started. You can generate from scratch using the “From Scratch” node (at the very bottom), or by starting from custom text or a custom image—great for things like creating portrait backgrounds or creative assets.

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🆕 New “Bobblehead” node
A brand-new Bobblehead node is now available inside Candy Image Studio.

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🏈 Jersey Jotter + Event Settings Cleanup

Jersey Jotter settings were removed from the Create/Edit Event popup.
Since Jersey Jotter now has its own dedicated page, we pulled those settings out of the event popups to keep Create Event as minimal (and fast) as possible—and keep Edit Event aligned with Create.

New: “Auto Enhance” can be turned off in Create/Edit Event.
Important clarity here:

• Auto Enhance isn’t new — it has always been enabled by default.
• What’s new is the ability to turn it off from the Create/Edit Event popup.
• It’s labeled “Auto Enhance” (not “Retail Enhancement”) because it affects more than retail, including things like LiveLoop, Dashboard previews, Shareable Download Gallery, and more.
• Note: this setting only impacts images uploaded after you change it. (So anything already uploaded keeps whatever enhancement state it had at upload time.)

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🛍️ Retail: Package Backgrounds + Fixes

A few retail improvements landed to reduce confusing edge cases:

• When selecting a PNG (without a faux background render) during the “Next Package Item Image Picker” step, the chosen background will now default to the first background in the background picker list (instead of the purple default).
• Fixed an issue where the background selector step didn’t always appear for non-faux BGR images.
• Fixed a crash related to having Wall Clings in packages.
• Updated the Free Download description to: “Free simple, full-resolution download of your image.” (Previously it implied lower resolution.)

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🔍 NEW: Zoom Cropping “Z-Cropping” (Dashboard + Retail)

In Advanced Offer Settings, you can now enable Zoom Cropping, which automatically adds an additional image into the customer’s gallery that is zoom-cropped toward their face.

Details & rules:

• ✅ Works on Face Matching Events
• ✅ Works only on images with one face
• ✅ All default graduation offers/price levels now have Zoom Cropping enabled
• Behind the scenes, it applies a ~30% zoom toward the face, with an additional ~30% pull from the center of the image toward the face (clamped to avoid cropping beyond image bounds)

This is a great “quiet upgrade” for grads and portrait-style moments where customers love a tighter crop—without you needing to manually create it.

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🖼️ New Products: Titled Luxe Prints (Dashboard + Retail)

Two new products just landed:

• 5×7 Titled Luxe Print
• 8×10 Titled Luxe Print

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Want to see the 3D preview?
https://app.nowcandid.com/3d/titled-luxe-print

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New: “Edit Titled Luxe Print” Page (per event)
There’s a new event-level page available in the Dashboard sidebar only if one of the new titled products is included in the event’s offer. From there, you can:

• Set default captions
• Select left/right logos
• Preview the 3D render
• (Easter egg: rotate the render and you can spot your business name on the backprinting.)

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Notes:

• Default captions and logos are optional
• Retail shoppers can change captions when ordering
• Logo requirements: upload/import a 650×650 transparent PNG
• Retail supports both 2D + 3D renders, including your custom logos
• Order Details pages now display the selected logos, similar to how we show captions and colors

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That’s the week! 💫

Between Zoom Cropping, Titled Luxe Prints, and Candy Image Studio’s new From Scratch flow (plus a pile of cleanup across retail + downloads), this update adds a lot of power without adding extra complexity.

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Keep creating magic,
— Candy 🍬

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Hey photo friends! 👋

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This is a big one.

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We’re excited to introduce Client Outreach — a brand-new tool that lets you reach your customers directly with one-off texts and emails, completely separate from your normal event marketing.

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Whether you’re following up after an event, promoting future bookings, or nudging people who missed check-in… this gives you a simple, flexible way to stay connected.

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Let’s break it down 👇

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📣 What is Client Outreach?

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Client Outreach lets you:

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📩 Send one-off emails and texts

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👥 Build contact lists from:

• Existing events
• Uploaded spreadsheets
• Or both combined

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🎯 Filter contacts based on:

• Contacts with matched images
• Contacts without matched images
• Or everyone

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This is not automated campaign messaging — it’s intentional, targeted outreach when you need it.

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👥 Build Your Audience, Your Way

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When creating an outreach list, you’ve got flexibility:

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• Pull contacts from one event, multiple events, or none
• Upload your own spreadsheet of contacts
• Combine both sources into one list

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And when using events, you can choose:

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• Only people with images
• Only people without images
• Or everyone

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That opens the door to some really useful workflows (more on that below 👀).

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💬 SMS Outreach (Simple & Familiar)

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Sending texts is designed to feel easy and familiar.

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🧾 Uses a QuicPics-style editor + preview

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✍️ Write your message and send to your list

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🔗 Include links (galleries, check-in, etc.)

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💸 Pricing:

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$0.01 per segment, per text

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A segment is roughly:

• ~140 characters (standard text)
• ~65 characters (if using emojis)

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Longer messages may use multiple segments (typically 2–4).

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📧 Email Outreach (Powered by Candy 🤖)

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This is where things get really fun.

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Instead of building emails manually…

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👉 You just describe what you want, and Candy builds the email for you.

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✨ How it works:

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Tell Candy things like:

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• What the email should say
• What tone you want (fun, professional, urgent, etc.)
• What your call-to-action button should say
• Where that button should link

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Candy will:

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✍️ Write the email

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🎨 Design the layout

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🧠 Generate a subject line

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🏷️ Pull in your business info automatically

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No HTML. No formatting headaches. Just describe it.

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🧠 Even Smarter with Events

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Every outreach must be tied to an event (for billing/history), but that unlocks some extra power:

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If your outreach is related to that event, Candy can pull in things like:

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🔗 Check-in links

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🖼️ Cover photos

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🖼️ Gallery links

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And more!

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👉 You can still override this and use your own URLs — Candy will follow your instructions.

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📬 Sending Details

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Emails are sent from:
your-business-name@quic.pics

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Your business name is prominently shown in the inbox

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You can edit the subject line Candy generates before sending

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💸 Email Pricing

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$0.01 per 10 emails (rounded up)

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Examples:

• 10 emails = $0.01
• 11–19 emails = $0.02

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🖼️ Bonus Tip: Include Images in Emails

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If you have direct image URLs, you can give them to Candy and ask her to include them in the email.

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Not sure how to get those? Google is your friend on this one 😄

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📊 Track Performance

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Just like order receipts, you can see:

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👀 Opens

🖱️ Clicks

❌ Bounces

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So you know what’s working.

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💡 Real-World Use Cases

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Here are just a few ideas:

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📸 Catch Missed Check-Ins

Send a Selfie Check-In link after an event using a roster from a school or organizer.

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📅 Promote Future Events

Reach past customers and say:
“Hey, we’re photographing again next week!”

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🏈 Action Sports Galleries

Send All Images Gallery links when using Jersey Jotter (where face matching isn’t ideal).

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🧑‍🤝‍🧑 New Group Photos Added

Let people know:
“Your group photos are now live!”

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📝 Post-Event Surveys

Send feedback forms to improve your next event.

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🔔 Picture Day Reminders

Get ahead of the event with reminders to increase participation.

And that’s just scratching the surface.

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🎯 Simple, Flexible, Powerful

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Client Outreach is designed to be:

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✅ Easy to use

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🎯 Highly targeted

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🔄 Flexible for different workflows

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💸 Cost-effective

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You’re in control of when, who, and what you send.

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This is one of those tools that grows with you — whether you’re running small events or large-scale operations.

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We can’t wait to see how you use it! 👀

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More soon,‍

Candy 🍬

Hey photo friends! 👋

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This week’s headline is a big one: Client Outreach is here. It’s a powerful new way to connect with your customers outside of event-based marketing—and it opens up a ton of new possibilities for growing your business.

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We’ll keep this recap focused on what it does at a high level, and we’ll link out to a full deep-dive guide so you can see exactly how to use it.

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📣 NEW: Client Outreach (SMS + Email)

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Client Outreach is a brand-new messaging system that lets you send texts and emails outside of your event campaigns.

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👉 Learn more here: www.nowcandid.com/blogs/big-news-introducing-client-outreach-sms-email

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What it can do:

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📩 Send one-off emails and texts to past customers

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📊 Track engagement (opens, clicks, bounces, etc.)

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📂 Build contact lists from:

• Events (with or without matched images)
• Uploaded spreadsheets
• Or both combined

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🤖 Candy-powered email creation‍

• Candy can write and design your outreach emails for you—including subject lines—so you don’t have to mess with formatting or HTML.

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Why it matters:

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This unlocks a ton of real-world use cases, like:

• Sending Selfie Check-In links after an event
• Promoting future bookings to past customers
• Sharing All Images Galleries for action/sports events
• Notifying customers about new uploads (like group photos)
• Sending surveys or follow-ups

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💸 Pricing is simple:

• $0.01 per 10 emails
• $0.01 per SMS (per segment, and longer texts may be 2–4 segments)

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This is one of the most powerful tools we’ve added in a while!

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🛍️ Retail: Better Products & Previews

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✨ The following products will now always have the SoftTouch finish

• Premium Prints
• Premium Plaques
• Luxe Prints
• Titled Luxe Prints (coming soon)

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🖼️ Improved 2D & 3D renders (especially Luxe)‍

• More accurate lighting and better overall presentation.

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🎯 3D renders prioritized in store sheet‍

• The first three supported products now show as 3D when available.
• Premium products take priority, but Luxe can now appear too depending on your offer.

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⚡ Faster, higher-quality background generation‍

• Better results, quicker turnaround.

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📝 Caption fields no longer require every line‍

• Customers can fill what you want, skip what they don’t.

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🖥️ Dashboard Improvements

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🔎 Smarter search across events & reports‍

• Partial matches now work helping you search your events when you can't remember their exact names.
• E.g. “mustang prom” will let you find “Mustang High School Prom 2025”.

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⚡ Faster reports & charts‍

• Reports pages and dashboard landing load quicker and use fewer resources.

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🎨 New “Green Screen” node in Candy Image Studio‍

• Instantly convert backgrounds into a green screen for use with your other editing workflows.

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🧾 More flexible Offer creation‍

• You can now duplicate any existing Price Level when creating an Offer, not just your own or prebuilt ones.

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💳 Accounts must now have ACH set up before creating events

• This has been a point of confusion for some users for some time.
• By simply requiring ACH info, we can avoid a lot of accounting confusion for photographers down the line!

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💰 New “Payout Breakdown” on Order Details‍

• Visual, color-coded breakdown of order totals for better clarity.

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📱 Capture App 5.4.2 (iOS & Android)

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🛠️ Fixed an issue where the background removal popup would reappear after confirming and exiting shooting mode.

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That’s the week!

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Client Outreach is the star of the show here—it gives you a whole new way to stay connected with your customers beyond the event itself.

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Pair that with better product presentation and faster tools, and you’ve got a strong upgrade across the board.

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More coming soon! 👀

Candy 🍬