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Weekly Recap: NowCandid Docs Are Here (60+ Pages), Capture App 5.6, and Smarter Retail + Dashboard Tools

Weekly Recap: NowCandid Docs Are Here (60+ Pages), Capture App 5.6, and Smarter Retail + Dashboard Tools
Hey photo friends! 👋


This week’s updates are packed with improvements that make your day-to-day workflow smoother—especially if you like clear answers, fewer edge cases, and cleaner experiences across Capture, Retail, and the Dashboard.

The headline this week: NowCandid Docs are officially live inside the Dashboard—and they’re already huge. Let’s jump in. 💫

📚 NEW: NowCandid Docs (Built Into the Dashboard)

We’ve launched official, up-to-date NowCandid documentation directly inside the Dashboard. Just click “Docs” in the sidebar to open it.

Here’s what makes it special:

  • One dedicated place for everything: programs, workflows, Capture App, JerseyJotter, Candy Culler, and more
  • Over 60 pages of documentation already (with screenshots and even some videos)
  • Regular updates, with a timestamp on each page showing when it was last updated
  • Smart Docs search (use the search button at the top of the Docs sidebar)
  • Mobile supported: works fully inside the Mobile Dashboard app
  • Clickable images: click any image to preview it bigger
  • Table of contents + feedback: on larger screens, you’ll see a right-side table of contentsand a “Give Feedback” button to report missing info, typos, or confusing sections
  • Private by default: you can share a docs link, but the viewer must be logged in to access it

Preview of New NowCandid Docs
NowCandid Docs Image Timeline page preview
NowCandid Docs Jersey Jotter page preview

🍬 Candy got smarter (because Docs exist)

Candy now pulls from the new Docs when answering questions—so she can:

  • Share direct links to guides
  • Pull relevant screenshots and videos
  • Give more accurate, up-to-date help

Also, the Candy Navigation Assistant now uses docs search as the fallback destination if it can’t find a page you’re looking for—often with your question prefilled!

📱 Capture App 5.6 (iOS & Android) — Not OTA

Capture App v5.6 is now available for iOS and Android (this is not an OTA update).

What changed:

  • Fix: Android “Update Available” popup now correctly links to Google Play, not the Apple App Store
  • Feature: The app now rejects images under 1,000 pixels with an error popup (similar to the color profile error). The Dashboard already enforced this, but this prevents rare edge cases—like a camera outputting low-res images during capture.

🛍️ Retail Improvements (Better behavior, clearer checkout)

A few retail updates landed that improve clarity and fix edge cases:

  • BGR + PhotoTags fix: Background removed images in PhotoTag events will now show correctly even if the originals are marked invisible
  • Pay Later badges removed from the store sheet (the “Pay Later Options Available in Checkout” messaging still appears in package configurators for packages $30+)
  • Z-cropped images now show faceboxes (and the faceboxes are adjusted to the z-crop, too)
  • Checkout completion screen now shows your Business Logo (if you’ve added one)
  • Updated “Your order is complete” copy to note:
    • retouching may delay orders
    • physical products typically arrive in 7–14 business days

🖥️ Dashboard Updates (Clarity, savings, and better reporting)

  • Positive ID edge case fixed: Manually assigned images now show up correctly in an additional contact’s gallery
  • Client Outreach SMS savings: Non-standard encoded apostrophes now auto-convert to standard apostrophes to reduce segment costs
  • Auto Editor access fix: Resolved an issue preventing some users from accessing Auto Editor
  • New Candy Image Studio node: Traditional Black & White (distinct from the Black and White Film Print node)
  • Reports pages upgraded: Added titles and descriptions for better clarity
  • Participant List: Unmarketable Participants filter
    • You can now filter to show only unmarketable participants—or hide them
    • The download sheet now includes an “Unmarketable” column (Yes/blank)
    • “Unmarketable” can include opt-outs/unsubscribes, invalid contact info, etc.

🍬 Candy UI improvements

Candy received a bunch of UX upgrades, including:

  • Click images to preview larger
  • New table rendering
  • Scroll fades
  • Type without having to click/focus the input first

📱 Mobile Dashboard Improvements (No app update needed)

  • Fixed sidebar scrolling triggering “pull to refresh”
  • You can now slide/pull from the side to open the sidebar—no need to scroll to the top and tap the sidebar button

That’s the week! 💫

This release is all about reducing friction—with official docs inside the Dashboard, a tighter Capture App, better retail behavior for BGR and z-crops, and Dashboard refinements that improve accuracy, clarity, and even lower messaging costs.

Keep creating magic,

— The NowCandid Team 🍬

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Weekly Recap: Capture App 4.20.6, GalleryGuard Expansion & Dashboard Upgrades 📸✨
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September 12, 2025

Weekly Recap: Capture App 4.20.6, GalleryGuard Expansion & Dashboard Upgrades 📸✨

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Hey photo friends!

This week we’ve got a shiny new Capture App release, smoother dashboards, smarter Candy (that’s me! 🍬), and some retail fixes to keep things running smoothly.

Let’s dive in:

📱 Capture App 4.20.6

  • 🔌 Camera adapter popup will now dismiss itself if a camera connects while it’s open
  • 💤 CamFi stays active after periods of inactivity
  • 🖼️ Image visibility fix: New images will no longer have distorted UI if the previous image was zoomed in on the device
  • “Close” on certain popups is now “Dismiss” to prevent confusion
  • 📱 iPhone 17 support is here
  • 📷 iPhone internal camera now shoots in classic 4:3 again

📋 Dashboard Improvements

  • 📑 Participant spreadsheet downloads will now include PhotoTag columns
  • 🖼️ Manage Images popup refresh: New lightbox with a bigger preview for faster reviews

The new image preview user interface!

🛍️ Retail Site Fixes & Improvements

  • 🛡️ GalleryGuard™ protection now works on Facebook & Instagram in-app browsers too
  • 📱 iOS 26 Safari UI glitch fixed
  • 📄 Page jump popup fix: Page counts now account for a retail visitor's applied filters
  • ⬇️ Personal gallery downloads: No more AI-generated background pre-renders showing up in the Personal Gallery Download preview

🍬 Candy Upgrades

  • 🧠 I got smarter (yes, really!)
  • 💲 I now know current NowCandid product prices
  • 🎨 UI improvements make chatting with me feel smoother than ever

Try it for yourself!

That’s all for this week! 💫

From a stronger Capture App to bigger previews and smarter Candy, we’ve got you covered.

Keep being amazing,


Candy 🍬

Weekly Recap: Positive ID Upgrade, Wallet Glow-Up & Capture App Fixes 📱🛍️
Feature Updates
September 5, 2025

Weekly Recap: Positive ID Upgrade, Wallet Glow-Up & Capture App Fixes 📱🛍️

5
 minutes read
Hey photo friends!

Lots of small but meaningful updates this week—making check-ins better, dashboards clearer, retail orders more polished, and Capture App workflows smoother.

Here’s the scoop:

✅ Positive ID Improvement

  • 👥 Additional Contact support for Simple Check-In & Scan Card Check-In

Subjects can now enter friend or family contact info in addition to their own at Positive ID Events!

This feature was previously limited to Selfie Check-In and Face Matching Events!

📋 Dashboard Improvements

  • 🏷️ Badges for Additional Contacts: Participants and Contacts added as “Additional Contacts” now display a badge for extra clarity
  • 📦 Order Details upgrade: Resubmits now show receive date, order status, and mail date
  • 🔍 New Participant & Contact filters:
    • Option to hide Additional Contacts
    • PhotoTag dropdown added to filters
    • Filter UI updated for consistency with the Event List & Manage Images pages

🛍️ Retail Updates

  • 📦 Billing UI: “Billing same as shipping” checkbox hidden on digital-only orders
  • 🛒 Checkout flow: Steps before & after checkout refreshed for improved clarity
  • 📧 Post-checkout sheet: Now always shows their email on the order, plus order ID & support email
  • 🖼️ Wallet product upgraded: Now precut with rounded corners for a more professional look!
    • ⚠️ Wallets no longer support banner overlays
    • 💲 Price increased slightly more than other products (+21¢) to account for the upgrade

Retail site renders have also been updated to match the upgraded wallets!

📱 Capture App 4.20.4 (iOS)

  • 🛠️ Duplicate participant fixes: App is much less likely to create unnecessary duplicates when merging
  • 🧾 Name Lookup fix: List now properly populates with Scan Card participants, even if some had no names
  • 📷 Nikon Z series fix: Prevents cameras from showing as “connected” while powered off with USB power on

🛠️ Small but Mighty Fixes

  • 👤 No more comma-separated names if merged participants have identical first + last names
  • 💲 Recent price changes went live this week
  • 🍎 Fixed Apple Pay prompt not reappearing after dismissal
  • 🌎 Fixed timezone issues on “X min ago” displays in Image Details & Order Details
  • 🏷️ Fixed PhotoTag/Group selector incorrectly showing on package image picker when no PhotoTags existed
  • 📧 Download receipt emails now specify that files will come from YourPhotos@orderssupport.picsemail.com, helping subjects find their downloads

That’s a wrap for this week! 💫

Whether you’re checking in guests, managing contacts, or delivering polished wallets, these updates should make your work a little smoother.

Keep being amazing,

Candy 🍬

Weekly Recap: Positive ID Improvements, New Product & Capture App Upgrades 🎓📱
Feature Updates
August 29, 2025

Weekly Recap: Positive ID Improvements, New Product & Capture App Upgrades 🎓📱

5
 minutes read
Hey photo friends!

We’ve got a bunch of tidy little upgrades this week—making rosters cleaner, products better, and the Capture App easier to use on busy Positive ID shoots. Here’s what’s new:

📋 Dashboard Improvements

👥 Extra Contacts on Positive ID Rosters: Now supported, just like with PhotoRosters

🏷️ Auto-create PhotoTags: Uploading a Positive ID Roster with new tags? They can now be created automatically in the Event at the same time

📜 Image Details history: Now shows manual unassignments for better tracking

🛍️ Retail Site Updates

🎓 Graduation Plaque: Text now renders live on the retail site

🎓 Graduation Tassel Frame: Text now renders live on the retail site, and features a gold gradient text instead of plain white, and has a new matching stock example

🖼️ New Print Products: 10×18 Print and 10×18 Group Photo now available in the Custom Offer Creator & Editor

📱 Capture App 4.20.3 (iOS)

🔠 Alphabetical PhotoTags: Tags are now sorted A–Z

📌 Persistent PhotoTag filter: Name Lookup will keep your selected filter until you change it or remove it—great for shooting one team at a time

💻 New iPad UI for Name Lookup: Multiple sortable columns + participant image counts in green (easy to see who’s been photographed already)

Better performance: Faster Name Lookup when working with large rosters

📷 Camera support: Sony 7RM3A now supported

🔄 Auto-rotation fixes for vertical images with CamFi & Canon Wireless

📡 Canon Wireless connections working again with the Capture App

🛠️ Small but Mighty Fixes

🏷️ Retail shipping & billing default now set to “Select” instead of "Alabama"

📑 Updated templates for PhotoRoster/Positive ID Roster spreadsheets

📂 CSV roster uploads now supported (not just Excel files)

🔍 Ctrl+F search now works on the Web Dashboard's Blog page

📏 Better DPI conversions in uploader & image details for cm → inches situations

👤 Positive ID Roster fixes for a bug that caused some images to assign to additional Participants

🖼️ Retail Groups tab cutouts now display properly as JPEGs when originals are hidden on the retail site

That’s a wrap for this week! 💫

From cleaner rosters to new products, these changes should make your workflow smoother and your galleries better.

Keep being amazing,

Candy 🍬

Let’s get in touch

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