Hey photo friends! 👋

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This is a big one.

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We’re excited to introduce Client Outreach — a brand-new tool that lets you reach your customers directly with one-off texts and emails, completely separate from your normal event marketing.

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Whether you’re following up after an event, promoting future bookings, or nudging people who missed check-in… this gives you a simple, flexible way to stay connected.

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Let’s break it down 👇

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📣 What is Client Outreach?

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Client Outreach lets you:

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📩 Send one-off emails and texts

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👥 Build contact lists from:

• Existing events
• Uploaded spreadsheets
• Or both combined

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🎯 Filter contacts based on:

• Contacts with matched images
• Contacts without matched images
• Or everyone

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This is not automated campaign messaging — it’s intentional, targeted outreach when you need it.

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👥 Build Your Audience, Your Way

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When creating an outreach list, you’ve got flexibility:

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• Pull contacts from one event, multiple events, or none
• Upload your own spreadsheet of contacts
• Combine both sources into one list

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And when using events, you can choose:

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• Only people with images
• Only people without images
• Or everyone

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That opens the door to some really useful workflows (more on that below 👀).

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💬 SMS Outreach (Simple & Familiar)

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Sending texts is designed to feel easy and familiar.

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🧾 Uses a FreePics-style editor + preview

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✍️ Write your message and send to your list

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🔗 Include links (galleries, check-in, etc.)

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💵 Pricing:

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$0.01 per segment, per text

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A segment is roughly:

• ~140 characters (standard text)
• ~65 characters (if using emojis)

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Longer messages may use multiple segments (typically 2–4).

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📧 Email Outreach (Powered by Candy 🤖)

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This is where things get really fun.

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Instead of building emails manually…

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👉 You just describe what you want, and Candy builds the email for you.

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✨ How it works:

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Tell Candy things like:

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• What the email should say
• What tone you want (fun, professional, urgent, etc.)
• What your call-to-action button should say
• Where that button should link

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Candy will:

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✍️ Write the email

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🎨 Design the layout

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🧠 Generate a subject line

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🏷️ Pull in your business info automatically

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No HTML. No formatting headaches. Just describe it.

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🧠 Even Smarter with Events

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Every outreach must be tied to an event (for billing/history), but that unlocks some extra power:

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If your outreach is related to that event, Candy can pull in things like:

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🔗 Check-in links

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🖼️ Cover photos

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🖼️ Gallery links

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And more!

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👉 You can still override this and use your own URLs — Candy will follow your instructions.

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📬 Sending Details

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Emails are sent from:
your-business-name@quic.pics

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Your business name is prominently shown in the inbox

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You can edit the subject line Candy generates before sending

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💵 Email Pricing

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$0.01 per 10 emails (rounded up)

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Examples:

• 10 emails = $0.01
• 11–19 emails = $0.02

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🖼️ Bonus Tip: Include Images in Emails

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If you have direct image URLs, you can give them to Candy and ask her to include them in the email.

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Not sure how to get those? Google is your friend on this one 😄

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📊 Track Performance

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Just like order receipts, you can see:

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👀 Opens

🖱️ Clicks

❌ Bounces

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So you know what’s working.

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💡 Real-World Use Cases

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Here are just a few ideas:

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📸 Catch Missed Check-Ins

Send a Selfie Check-In link after an event using a roster from a school or organizer.

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📅 Promote Future Events

Reach past customers and say:
“Hey, we’re photographing again next week!”

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🏈 Action Sports Galleries

Send All Images Gallery links when using Jersey Jotter (where face matching isn’t ideal).

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🧑‍🤝‍🧑 New Group Photos Added

Let people know:
“Your group photos are now live!”

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📝 Post-Event Surveys

Send feedback forms to improve your next event.

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🔔 Picture Day Reminders

Get ahead of the event with reminders to increase participation.

And that’s just scratching the surface.

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🎯 Simple, Flexible, Powerful

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Client Outreach is designed to be:

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✅ Easy to use

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🎯 Highly targeted

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🔄 Flexible for different workflows

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💵 Cost-effective

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You’re in control of when, who, and what you send.

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This is one of those tools that grows with you — whether you’re running small events or large-scale operations.

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We can’t wait to see how you use it! 👀

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More soon,‍

Candy 🍬

Hey photo friends! 👋

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This week’s headline is a big one: Client Outreach is here. It’s a powerful new way to connect with your customers outside of event-based marketing—and it opens up a ton of new possibilities for growing your business.

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We’ll keep this recap focused on what it does at a high level, and we’ll link out to a full deep-dive guide so you can see exactly how to use it.

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📣 NEW: Client Outreach (SMS + Email)

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Client Outreach is a brand-new messaging system that lets you send texts and emails outside of your event campaigns.

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👉 Learn more here: www.nowcandid.com/blogs/big-news-introducing-client-outreach-sms-email

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What it can do:

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📩 Send one-off emails and texts to past customers

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📊 Track engagement (opens, clicks, bounces, etc.)

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📂 Build contact lists from:

• Events (with or without matched images)
• Uploaded spreadsheets
• Or both combined

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🤖 Candy-powered email creation‍

• Candy can write and design your outreach emails for you—including subject lines—so you don’t have to mess with formatting or HTML.

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Why it matters:

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This unlocks a ton of real-world use cases, like:

• Sending Selfie Check-In links after an event
• Promoting future bookings to past customers
• Sharing All Images Galleries for action/sports events
• Notifying customers about new uploads (like group photos)
• Sending surveys or follow-ups

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💸 Pricing is simple:

• $0.01 per 10 emails
• $0.01 per SMS (per segment, and longer texts may be 2–4 segments)

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This is one of the most powerful tools we’ve added in a while!

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🛍️ Retail: Better Products & Previews

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✨ The following products will now always have the SoftTouch finish

• Premium Prints
• Premium Plaques
• Luxe Prints
• Titled Luxe Prints (coming soon)

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🖼️ Improved 2D & 3D renders (especially Luxe)‍

• More accurate lighting and better overall presentation.

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🎯 3D renders prioritized in store sheet‍

• The first three supported products now show as 3D when available.
• Premium products take priority, but Luxe can now appear too depending on your offer.

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⚡ Faster, higher-quality background generation‍

• Better results, quicker turnaround.

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📝 Caption fields no longer require every line‍

• Customers can fill what you want, skip what they don’t.

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🖥️ Dashboard Improvements

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🔎 Smarter search across events & reports‍

• Partial matches now work helping you search your events when you can't remember their exact names.
• E.g. “mustang prom” will let you find “Mustang High School Prom 2025”.

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⚡ Faster reports & charts‍

• Reports pages and dashboard landing load quicker and use fewer resources.

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🎨 New “Green Screen” node in Candy Image Studio‍

• Instantly convert backgrounds into a green screen for use with your other editing workflows.

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🧾 More flexible Offer creation‍

• You can now duplicate any existing Price Level when creating an Offer, not just your own or prebuilt ones.

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💳 Accounts must now have ACH set up before creating events

• This has been a point of confusion for some users for some time.
• By simply requiring ACH info, we can avoid a lot of accounting confusion for photographers down the line!

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💰 New “Payout Breakdown” on Order Details‍

• Visual, color-coded breakdown of order totals for better clarity.

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📱 Capture App 5.4.2 (iOS & Android)

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🛠️ Fixed an issue where the background removal popup would reappear after confirming and exiting shooting mode.

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That’s the week!

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Client Outreach is the star of the show here—it gives you a whole new way to stay connected with your customers beyond the event itself.

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Pair that with better product presentation and faster tools, and you’ve got a strong upgrade across the board.

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More coming soon! 👀

Candy 🍬

Hey photo friends! 👋

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This week’s updates are all about clearer feedback, smoother retail rendering, and a few helpful fixes across the Dashboard, Check-In, and Capture App.

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🖼️ Retail: Better Luxe 3D Renders

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A few important improvements landed for Luxe products on retail:

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✨ Luxe Prints 3D renders now work correctly for horizontal images

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💡 Luxe render lighting improved so products look more natural and less over-bright

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📱 Mobile cropping on 3D renders is much more stable and performant

• Fixed an issue where gesture-based cropping could crash on mobile devices

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If you’re selling Luxe products, this should make the preview experience feel more polished.

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📤 Dashboard: Clearer Image Upload Errors

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The Image Uploader now does a better job explaining what actually went wrong:

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🚫 Oversized files now show the real reason

• Instead of a vague “Error uploading,” files over the limit will correctly say the image is too large

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📏 File size is now included in the error message

• Example: File size is over 20 MB (25.3 MB)

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🌐 Network issues now say “Network Error”

• Much clearer than a generic upload failure

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🔁 Automatic retry for network errors

• The uploader will now retry up to 5 times before giving up

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A small change, but a much better experience when uploads hit a snag.

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🧾 Dashboard Fixes & Improvements

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📄 Profile invoices fixed

• Invoices from January onward should now load correctly
• Invoices are also now easier to find through Sidebar Find and Candy navigation

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👥 PhotoRosters wording updated

• “Members” is now “Contacts” for better consistency across NowCandid

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📊 Participant image counts fixed on the Event Participant List for certain Positive ID edge cases

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🎨 Fixed an overlay importer edge case that could make Events appear twice in the list

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🤳 Check-In Improvements

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📋 Fixed the list of existing check-ins going off-screen for accounts with a lot of check-ins

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✍️ Some check-in copy was updated for clarity

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📱 Capture App 5.4.1 (iOS OTA)

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🔒 Fixed PhotoBooth and Selfie Check-In Station close buttons not working on devices without a passcode set up

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That’s the update for this week! Better Luxe previews, clearer upload feedback, and a handful of fixes to keep things running smoothly.

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Keep creating magic,‍

Candy 🍬